- Author: IBM Voice Agent with Watson
- Date of last update: 10/03/2019
Voice Agent with Watson enhances your call center operations by orchestrating Watson services and integrating them with the telephone network. Your voice agent can listen and respond to customers using natural language.
Connect Watson to the telephone
Connect Watson services to your telephone or call center network.
Train your voice agent
Train Watson to understand intents that a caller might have, respond to those intents, and reply to callers in a conversation. This training enables the Watson services to handle queries and answer questions from callers in real time.
Program your voice agent within Watson Assistant
By setting the action commands within your Watson Assistant dialog, you can do everything from changing barge-in behavior to hanging up the call during the conversation flow.
Customize with third-party APIs
Expand Voice Agent with Watson capabilities by incorporating a service orchestration engine (SOE) so that you can integrate third-party APIs. The SOE can listen for triggers from Watson to look up information in existing systems, either on-premises or in the cloud. You can also use the SOE to provide Watson with parameters that control what Watson tells a caller.
Voice Agent with Watson connects callers to Watson