Voice Agent with Watson

Features

Connect Watson to the telephone

Connect Watson services to your telephone or call center network.

Train your voice agent

Train Watson to understand intents that a caller might have, respond to those intents, and reply to callers in a conversation. This training enables the Watson services to handle queries and answer questions from callers in real time.

Program your voice agent within Watson Assistant

By setting the action commands within your Watson Assistant dialog, you can do everything from changing barge-in behavior to hanging up the call during the conversation flow.

Customize with third-party APIs

Expand Voice Agent with Watson capabilities by incorporating a service orchestration engine (SOE) so that you can integrate third-party APIs. The SOE can listen for triggers from Watson to look up information in existing systems, either on-premises or in the cloud. You can also use the SOE to provide Watson with parameters that control what Watson tells a caller.

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Voice Agent with Watson connects callers to Watson

Watson services are orchestrated to simulate natural conversation

Follow the steps on the Getting Started dashboard to set up your first voice or SMS agent.

Create a voice agent and the required Watson services on the Manage dashboard.

Create an SMS agent and the required Watson Assistant service on the Manage dashboard.

Manage your existing agents or create a new agent on the Manage dashboard.

Find your call logs and call usage statistics on the Usage dashboard.

Find your SMS logs and SMS usage statistics on the Usage dashboard.

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