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Summary
TidalScale Software aggregates and virtualizes CPU cores, memory, and I/O of multiple physical servers, and presents it as a single virtual Software-Defined Server (SDS). The SDS requires no changes to either the operating system or the applications that run on it, increases up-time by up to two 9’s via patented TidalGuard™ technology, enhances performance via in-memory computing, and is deployable in-minutes both on IBM Cloud.
A large aggregated system enabled by an SDS using commodity x86 hardware can be used to operate large databases such as Oracle and SQL Server in memory, providing significant hardware and software cost savings while enhancing performance compared to large computer systems such as Oracle Exadata and HPE Superdome systems. TidalScale is currently addressing this huge database market opportunity. As part of that push, TidalScale developed the “TidalScale Software-Defined Server on IBM Cloud" offering to make infrastructure deployment and maintenance simple, secure, and more reliable for its customers.
Features and capabilities
Add two 9’s to System Uptime with patented TidalGuard technology
o Detect and replace failing hardware with ZERO downtime
o Perform software and security updates with ZERO downtime
Speed-up performance of database and analytics applications
o Get “in-memory” performance
o No changes required to either the operating system or the application
Reduce TCO – CAPEX, OPEX and Software Licensing Costs
o Scale up or down hardware as required to run an application
o Replace expensive proprietary systems with commodity x86 servers
TidalScale Software-Defined Servers
TidalScale Software-Defined Servers
Getting support
TidalScale Business-Critical Support is offered to provide the highest level of support and response to business-critical customer operations. This service provides priority reactive and proactive support services for TidalScale customers with business-critical virtual infrastructure implementations. The Business-Critical Support option provides customers the support they require to keep their environments running optimally and features:
• Designated support contact with knowledge of a customer’s environment, support history and ability to coordinate multivendor troubleshooting efforts
• Covers the length of customer’s active subscription and nodes
• Access to TidalScale Knowledge Base
• Unlimited number of support requests
• Root Cause Analysis
Customer support issues can be submitted to the TidalScale Customer Center: https://tidalscale.zendesk.com/
All support is available in English (other languages may be available from local partners.)
If you're experiencing issues with this product, use the following support information.
ts-support@tidalscale.com 24 hours / 7 days a week 4 hours | |
| Support locations | Support locations refer to all of the countries in which product support teams are located.
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You must wait 4 hours after you contact this product's support before you can begin the escalation process.
ts-support@tidalscale.com1 hour