| Plan | Features and capabilities | Pricing | |
|---|---|---|---|
FNTS will provide managed services for PowerVS instances (LPARs) running IBM i or AIX. Services include OS troubleshooting support, system monitoring, alerting, fix management, configuration and capacity management. If your environment includes multiple data centers, FNTS can support several options for data replication to PowerVS based on your business continuity requirements, but it is outside the scope of this service.
FNTS complies with PCI and Soc 2 Type II standards and will support you in your efforts to meet HIPAA and GDPR compliance requirements.
This service is designed for the management of new or existing PowerVS environments. Additional services are available from FNTS for migrating Power LPARs to PowerVS, and performing backup and DR replication services. Contact FNTS at https://www.fnts.com/contact-us for an initial consultation.
FNTS will establish connectivity to IBM Cloud, configure user access, setup monitoring tools and educate client on support procedures.
FNTS will monitor security logs and status / utilization of VMs, apply scheduled fixes, and assist with resolution of IBM Cloud tickets.
Configuration and capacity changes including provisioning of new virtual servers will be charged at published hourly rates.
Upon signed agreement, FNTS will provide monitoring, management and administration of your PowerVS instances as outlined in the end user license agreement.
If you're experiencing issues with this product, use the following support information.
FNTSCommandCenter@fnts.com 24 hours / 7 days a week 1 hour | |
1-877-435-7178 24 hours / 7 days a week 1 hour | |
| Support locations | Support locations refer to all of the countries in which product support teams are located.
|
You must wait 1 hour after you contact this product's support before you can begin the escalation process. FNTSCommandCenter@fnts.com 1 hour |
