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CrushBank

CrushBank uses WatsonX to transform IT support, enabling faster resolutions, fewer escalations, and unparalleled analytics.

  • CrushBank Technology Inc.
  • Third Party
  • Date of last update: 08/21/2024
  • Docs
  • Get help
  • Service
  • CrushBank Technology Inc.
  • 08/21/2024
  • AI / Machine Learning
  • IAM-enabled
  • Dallas (us-south)
  • Frankfurt (eu-de)
  • London (eu-gb)
  • Sydney (au-syd)
  • Docs
  • Get help
  • Terms
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Disclaimer
This third-party product is provided by a vendor outside of IBM and is subject to a separate agreement between you and the third-party, if you accept their terms. IBM is not responsible for the product and makes no privacy, security, performance, support, or other commitments regarding the product.

Pricing plans

Prices shown are for country or location: United States
PlanFeatures and capabilitiesPricing
Default
  • CrushBank uses WatsonX to transform IT support, enabling faster resolutions, fewer escalations, and unparalleled analytics.
  • -Document Storage & Search. Store all of your documentation within CrushBank and access it via AI Search. (1 credit / document)
  • -Ticket classification using CrushBank's SmartClassifier. (1 Credit / Ticket Classified | 500 credits / custom model)
  • -Ticket Summarization automatically summarizes ticket contents and time entries. (5 credits / ticket)
  • SmartBudgeter allows you to budget new tickets based on related closed tickets. (Free)
  • $0.01 USD/Credit

Default Pricing Plan for CrushBank

  • CrushBank uses WatsonX to transform IT support, enabling faster resolutions, fewer escalations, and unparalleled analytics.
  • -Document Storage & Search. Store all of your documentation within CrushBank and access it via AI Search. (1 credit / document)
  • -Ticket classification using CrushBank's SmartClassifier. (1 Credit / Ticket Classified | 500 credits / custom model)
  • -Ticket Summarization automatically summarizes ticket contents and time entries. (5 credits / ticket)
  • SmartBudgeter allows you to budget new tickets based on related closed tickets. (Free)

Default Pricing Plan for CrushBank

  • Service
  • CrushBank Technology Inc.
  • 08/21/2024
  • AI / Machine Learning
  • IAM-enabled
  • Dallas (us-south)
  • Frankfurt (eu-de)
  • London (eu-gb)
  • Sydney (au-syd)
  • Docs
  • Get help
  • Terms

Summary

CrushBank Technology created the award-winning AI system that uses trustworthy AI from IBM watsonX to transform IT support, enabling faster resolutions, fewer escalations, and unparalleled analytics. CrushBank creates Smart Data for your business filling critical gaps in support information, leading to enhanced client relations and better outcomes.

Features and capabilities

Conversational Search

Ask questions and get answers from your data through Microsoft Teams Chat.

AI-Driven Automations

Use your own data to build automations, summaries, AI models and data classifications

Data Improvements

Find and fix gaps and errors in your data.

Private Data Lake

All your systems in one trustworthy IBM watsonx AI data lake reducing search time.

CrushBank Overview

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CrushBank Overview

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Getting support

Support with onboarding of the product along with any issues customers may encounter.


If you're experiencing issues with this product, use the following support information.

https://support.crushbank.com/knowledge
https://support.crushbank.com/knowledge
24 hours / 7 days a week

1 hour

support@crushbank.com
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Monday

12:00 PM - 9:00 PM UTC

Tuesday

12:00 PM - 9:00 PM UTC

Wednesday

12:00 PM - 9:00 PM UTC

Thursday

12:00 PM - 9:00 PM UTC

Friday

12:00 PM - 9:00 PM UTC

1 hour

Support locations

Support locations refer to all of the countries in which product support teams are located.

  • United States
  • You must wait 1 hour after you contact this product's support before you can begin the escalation process.

    support@crushbank.com
    Copy

    1 hour

Summary

CrushBank

  • Plan: Default
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