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Netomi is the world’s leading enterprise agentic AI platform for customer experience, trusted in production by Fortune 500 companies across travel, hospitality, retail, insurance, banking, telecom, and media. Its field-proven platform delivers autonomous, goal-driven interactions that go beyond reactive support, anticipating customer needs, acting preemptively, and driving measurable outcomes across every channel and touchpoint. Unlike siloed AI tools, Netomi is architected as a composable and sanctioned agentic system, deeply integrated with enterprise workflows, and pre-built with embedded AI governance, compliance, and security at its core. Through its Agentic Factory and the Agent Development Lifecycle (ADLC), enterprises can rapidly design, govern, and scale specialized AI agents with consistency and resilience at Fortune 500 scale. With the fastest deployment times and consistently proven ROI, Netomi turns customer experience into a strategic advantage for the world’s largest organizations. For more information, visit www.netomi.com
Netomi Agentic Studio lets you configure intelligent agents and connect them to enterprise business flows.
Define and manage agent actions to automate tasks. With MCP support, connect models, data, and extensions.
Centralize and manage enterprise knowledge for agents to access accurate, real-time information.
Refine AI performance through testing, evaluation, and prompt optimization in a secure environment.
Monitor agent behavior in real-time and ensure compliance with enterprise-grade governance for accuracy, transparency, and control.
Netomi provides full technical support for the Netomi Virtual Agent for IBM Orchestrate, including onboarding, configuration, and runtime troubleshooting for responses delivered via Orchestrate APIs. Customers can open and track cases in our support portal at https://support.netomi.com/hc/en-us and view live service status at https://status.netomi.com. Standard support is available during business hours, with 24×7 incident response for critical (P1/P2) issues. We follow enterprise change and incident practices, publish advisories on the status page, and coordinate fixes or workarounds with clear, time-bound communication.
support@netomi.com 24 hours / 7 days a week 1 hour | |
| Support locations | Support locations refer to all of the countries in which product support teams are located.
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You must wait 1 hour after you contact this product's support before you can begin the escalation process. escalation@netomi.com 1 hour |
