| Plan | Features and capabilities | Pricing | |
|---|---|---|---|
At Lantrasoft, we provide tailored solutions for your digital transformation utilizing Hybrid/IBM Cloud and IBM Spectrum LSF, Scale. We ensure seamless integration with your existing systems and empower your business with scalable resources through flexible architectures and intelligent workload management.
Expert setup and scalable, burstable environments tailored to your needs using IBM Spectrum LSF, Scale, Bastion Nodes, CPU/GPU, RTM as fit.
Client-specific implementation, fine-tuning, and configuration for optimal performance.
Day-2 operations support to maintain, monitor, and optimize your LSF and Scale environment.
Custom support models with KPIs, baselining, and performance measurements to align with your business goals.
Lantrasoft provides different levels of support based on the need of engagement.
This includes 24x7 verbiage for critical issues with a short response time (e.g., "15-minute response for production system outages") and standard business hours verbiage for non-urgent issues (e.g., "standard requests will be handled during business hours, Monday–Friday, 8:00 a.m. to 5:00 p.m. local time").
For critical/emergency support:
This service provides 24/7 support for critical incidents. Support will be engaged within 15 minutes of the issue being reported.
For 24/7 availability: Support is available 24 hours a day, 7 days a week for critical incidents. Critical issues will be triaged and responded to immediately, regardless of the time of day, to minimize downtime.
Definition: An incident is considered critical if it causes a complete production system outage or has a severe impact on business operations and is affecting multiple users or departments.
Standard business hours support:
This service provides standard support is available during regular business hours. For standard support requests, the initial response will be provided during the next business day. Urgent but non-critical issues may have different response times outlined in the service level agreement (SLA).
Business Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding public holidays.
Definition: A standard support request is any issue that does not meet the criteria for a critical incident, such as general inquiries, feature requests, or non-production system malfunctions.
Support and escalations can be raised thru a secure Help Desk portal dedicated for each authorized user associated with the support contract. This portal also provides authorized users with general knowledge base and community documentation for frequently asked questions.
hpcsupport@lantrasoft.com 24 hours / 7 days a week 1 hour | |
| Support locations | Support locations refer to all of the countries in which product support teams are located.
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You must wait 1 hour after you contact this product's support before you can begin the escalation process. hpcsupportesc@lantrasoft.com 1 hour |
