Patient Facing AI Agent for Healthcare Companies

This IBM Watsonx Orchestrate Powered Patient AI Agent (Sofie) helps both prospective and existing patients with healthcare needs such as assessments, appointment scheduling, and managing interactions across the entire patient journey. Hospitals and healthcare clinics can use it to deliver better patient experiences while reducing operational workload. The solution is HIPAA compliant and built to extend into electronic health record (EHR) systems such as NextGen and others, depending on the customer’s environment.

The AI Agent works seamlessly across channels—including voice, web, and leading social platforms like WhatsApp, Instagram, and Facebook—making patient engagement easy, intuitive, and always accessible.

Supports both prospective and existing patient queries in real time.

Conducts initial patient assessments using conversational AI.

Automates booking, rescheduling, and cancellations with calendar sync.

Ensures all patient data is handled securely and meets healthcare regulations.

Deployable on hospital or clinic websites for real-time chat. Works on platforms like WhatsApp, Instagram, and Facebook Messenger.