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Bespoken Automated Testing For IVR and Chat

Deliver high-quality, highly-accurate, highly-available IVR and chat experiences with Bespoken testing, training, and monitoring

  • Bespoken
  • Third Party
  • Date of last update: 07/01/2024
  • Docs
  • Get help
  • Service
  • Bespoken
  • 07/01/2024
  • AI / Machine Learning
  • Developer tools
  • IAM-enabled
  • Docs
  • Get help
  • Terms
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Disclaimer
This third-party product is provided by a vendor outside of IBM and is subject to a separate agreement between you and the third-party, if you accept their terms. IBM is not responsible for the product and makes no privacy, security, performance, support, or other commitments regarding the product.

Pricing plans

PlanFeatures and capabilitiesPricing

  • Service
  • Bespoken
  • 07/01/2024
  • AI / Machine Learning
  • Developer tools
  • IAM-enabled
  • Docs
  • Get help
  • Terms

Summary

Test faster and significantly reduce errors while incorporating multiple languages, dialects and accents into your testing practices with Bespoken’s Automated Testing for IVR and Chatbots. Ensure that your system is working all the time, your users are understood without frustration, and your system can scale to meet the heaviest usage volumes. In the process, increase customer satisfaction, call deflections, and first-call resolution, all of which lead to significantly higher ROI on your contact center investment.

Bespoken works with customers such as Mercedes-Benz, BNP Paribas, Moen, Disney, Roku and many more to deliver exceptional conversational experiences. We have been working with voice and chat since 2017, and have helped customers across every type of natural language application unlock high-performance AI.

Our software supports a myriad of Conversational AI platforms, including IBM Watson Assistant, Genesys Cloud, Amazon Connect, Google Dialogflow, and many more. We work across a range of channels, from IVR to SMS to WebChat to physical devices.

Get started with our free trial to rapidly improve the quality of your conversational experiences.

Features and capabilities

Functional Testing

Automatically calls, chats with or texts your contact center to determine if you IVR and chatbots are working per requirements.

Accuracy Testing

Provides benchmark reporting on the current performance of your ASR and NLU-based applications, and provides guidance on how to improve it.

Monitoring

Ensures that your live system continues to deliver outstanding performance and reliability, and sends notifications whenever issues do occur

Load Testing

Assess the scale of users/interactions your system can handle, with detailed results on the impact to latency, queue times and error rates.

Utterance Analytics

Quickly and easily see how your system is working for live users, identify were they are not being understood and correct design issues.

Learn about the Bespoken Testing, Training and Monitoring solution for IVR.

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Learn about the Bespoken Testing, Training and Monitoring solution for IVR.

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Getting support

Bespoken provides support to clients via email. Our aim is to respond to all requests within 1 hour during normal US business hours, and 8 hours outside that time.

Languages Supported: English and Spanish


If you're experiencing issues with this product, use the following support information.

https://read.bespoken.io
support@bespoken.io
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24 hours / 7 days a week

1 hour

Support locations

Support locations refer to all of the countries in which product support teams are located.

  • United States
  • Peru
  • You must wait 8 hours after you contact this product's support before you can begin the escalation process.

    jpk@bespoken.io
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    1 hour

Summary

Bespoken Automated Testing For IVR and Chat

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