Bespoken Automated Testing For IVR and Chat

Test faster and significantly reduce errors while incorporating multiple languages, dialects and accents into your testing practices with Bespoken’s Automated Testing for IVR and Chatbots. Ensure that your system is working all the time, your users are understood without frustration, and your system can scale to meet the heaviest usage volumes. In the process, increase customer satisfaction, call deflections, and first-call resolution, all of which lead to significantly higher ROI on your contact center investment.

Bespoken works with customers such as Mercedes-Benz, BNP Paribas, Moen, Disney, Roku and many more to deliver exceptional conversational experiences. We have been working with voice and chat since 2017, and have helped customers across every type of natural language application unlock high-performance AI.

Our software supports a myriad of Conversational AI platforms, including IBM Watson Assistant, Genesys Cloud, Amazon Connect, Google Dialogflow, and many more. We work across a range of channels, from IVR to SMS to WebChat to physical devices.

Get started with our free trial to rapidly improve the quality of your conversational experiences.

Automatically calls, chats with or texts your contact center to determine if you IVR and chatbots are working per requirements.

Provides benchmark reporting on the current performance of your ASR and NLU-based applications, and provides guidance on how to improve it.

Ensures that your live system continues to deliver outstanding performance and reliability, and sends notifications whenever issues do occur

Assess the scale of users/interactions your system can handle, with detailed results on the impact to latency, queue times and error rates.

Quickly and easily see how your system is working for live users, identify were they are not being understood and correct design issues.