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Summary
CTERA allows organizations to launch and manage a modern global file system that delivers a wide variety of edge-to-cloud file services.
The CTERA Enterprise File Services Platform includes the following components:
• CTERA Portal: facilitates access to cloud storage services; handles data protection and file sync & share services; used for provisioning and monitoring global file services. This is the beating heart of the system and is the component that will run in the customer’s Datacenter or AWS VPC using EC2 VMs, EBS volumes and S3 Storage.
• CTERA Edge Filers: a line of physical and virtual appliances that function as ‘cloud storage gateways’ to streamline cloud storage access for remote sites
• CTERA Drive: Endpoint clients that support accelerated remote file access, data protection and file sharing, for users’ workstations (desktop, laptops), as well as mobile apps (smartphones, tablets).
Together, these components allow CTERA to offer true global file services: files are centrally stored and protected, while users can easily access them everywhere. On top of the “all-in-one” global namespace/filesystem approach, CTERA allows its customers to achieve the following goals:
• Military-grade security: A private and secure architecture powered by end-to-end encryption, advanced authentication, anti-virus, DLP, and behind-the-firewall deployment.
• Global deduplication: most modern storage solutions apply deduplication only to centrally stored files. CTERA has taken deduplication to the next level, applying the algorithms at both cloud and edge. Not only does the Portal support global deduplication, but CTERA Edge Filers and Drive clients offer source-based deduplication, greatly reducing the size of files being sent to the cloud and lowering storage costs substantially.
• WAN optimization: to overcome bandwidth and latency limitations, a slew of optimization techniques are used in order to reduce file sizes and transfer times to/from any access point.
• Intelligent caching: every Edge Filer and Drive application comes with a built-in file cache. Caching accelerates remote access, plus it enables access points to “view” the full file storage space, and have on-demand access to every available file.
• Hybrid approach: The CTERA platform can be a great solution for a company that only wants to “dip it’s toe” in the cloud. The platform offers full flexibility with no vendor lock-in – a customer can start on prem and move their workloads to the cloud seamlessly through the CTERA platform without having any interruptions for the users.
• Automation and orchestration: managing a large global file system, with thousands of access points and tens of thousands of users, can be quite challenging. To simplify the process and support scale, the CTERA Portal comes with advanced management tools, including template-based automation.
• Central monitoring: The CTERA Portal comes with rich activity dashboards and analytics, allowing administrators to observe, monitor and troubleshoot every aspect of their global file system.
• Multi-tenancy: file services can be easily partitioned into multiple tenants - each with dedicated storage and service settings. Service providers with multiple external customers, or IT organizations that serve different departments (each viewed as internal customer), can provision and manage file services per each “customer.”
• Horizontal Scalability: the CTERA platform easily scales to tens of thousands of users and sites, and is actively used in extremely large deployments.
• IT-as-a-Service: CTERA offers capabilities such as user quotas, chargebacks and billing APIs that support the financial procedures of both service providers, and enterprises that implement cross-departmental IT charges.
Features and capabilities
Unified Edge
CTERA is the only global file system to span across branch filers, desktops, mobile and VDIs. Always-on data access from any location/device
Multi Cloud
Choose from private, public, or hybrid cloud options for optimal security, compliance, and economics. Migrate data seamlessly across clouds
Total Control
Get insight into data across distributed locations-HQ, branches, and homes.Get business continuity and protect from ransomware, data leakage
CTERA Platform
CTERA Platform
Getting support
Please find the following documentation for the Support response process and how users can get support for the CTERA product: https://cterakb.atlassian.net/wiki/spaces/CKB/pages/7471155/CTERA+Support+Policy as mentioned in the above policy, in case of Client Escalation: We are committed to solving every support case in a timely manner. If at any time, you are not satisfied with the level of support that you received, you are encouraged to bring this to the attention of our support management team. To escalate a case, the partner/customer should notify CTERA by contacting the assigned engineer and asking that the case be escalated. This action initiates notifications to the appropriate members of the support management team and the partner/customer will receive confirmation of the escalation within the same business day.
If you're experiencing issues with this product, use the following support information.
Support locations | Support locations refer to all of the countries in which product support teams are located.
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