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Dubber Unified Recording

AI-enriched communications (call, meeting, chat, sms) recording

  • Dubber Pty Ltd
  • Third Party
  • Date of last update: 04/20/2023
  • Docs
  • Get help
  • Service
  • Dubber Pty Ltd
  • 04/20/2023
  • AI / Machine Learning
  • IAM-enabled
  • Docs
  • Get help
  • Terms
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Disclaimer

This third-party product is provided by a vendor outside of IBM and is subject to a separate agreement between you and the third-party, if you accept their terms. IBM is not responsible for the product and makes no privacy, security, performance, support, or other commitments regarding the product.

Pricing plans

PlanFeatures and capabilitiesPricing

  • Service
  • Dubber Pty Ltd
  • 04/20/2023
  • AI / Machine Learning
  • IAM-enabled
  • Docs
  • Get help
  • Terms

Summary

AI-enriched communications that delivers rich enterprise-wide insights and intelligence based on conversation data and business intelligence. Unify recordings and data from multiple services and end-points.
Elevate customer experience, ensure compliance and business outcomes by creating deeply integrated solutions with CRM, contact centre and big data sets.

Features and capabilities

Compliance Recording

Capture Communications for compliance and regulatory purposes

Unified Recording

Secure and compliant recording across multiple services and end points

Legal Hold and Configuration Retention Policies

Advanced features for complex and specific use cases

Near Real-time Alerts

AI-powered notifications

Automated Recording

Enterprise-grade controls managed and enforced centrally

Share, Import and Export

User application and standard APIs for single and bulk actions

Sentiment Analysis

AI-powered sentiment analysis for every recorded interaction

Keyword Search & Discovery

Search across teams, customers and more

Premium APIs

Advanced APIs for deep integration with big data sets and business applications such as CRM and BI dashboards

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Dubber Platform Demo

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Getting support

Dubber provides support to our customers to get the most value from their Dubber services. Support is available from setup through to ongoing technical support. Customers can utilise our online support centre or contact us via email or webform. We provide support in English (phone, website & email), Japanese (website & email) and Spanish (website & email).

If you're experiencing issues with this product, use the following support information.

  • Support locations refer to all of the countries in which product support teams are located.

    • Australia
    • United States
    • United Kingdom

Summary

Dubber Unified Recording

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