Voice and Text Analytics for customer experience and quality assurance.
Disclaimer
| Plan | Features | Pricing | |
|---|---|---|---|
Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk.
Voice & Text Analytics
Customer Experience Analytics
Quality Assurance
In addition, Cognitive View offers custom pricing for advanced modules like compliance, conduct risk, and video analytics which is not mentioned here. Please connect with mailto:sales@cognitiveview.com to discuss your requirements.
Support Information:
Customers can submit issues directly to our support team from our website: https://help.cognitiveview.com (24/7/365). The site allows customer to submit an issue report or leave a message through the chat support. Please include as much detail as possible on the issue. Online support is available during standard business hours (M-F 10:30 AM -9 PM AEST). Off-hours support is finite and responses may be delayed.
To submit additional information, include attachments/screenshots, or escalate an urgent issue, please e-mail us at support@cognitiveview.com.
A member of our team will respond immediately upon receipt. For further information please visit: https://help.cognitiveview.com/hc/en-us/articles/360053544894-Cognitive-View-Application-Support-Services.
Customer & employee communication channel monitoring
Communication monitoring to support quality assurance which includes Sentiment & tone analysis, Customer satisfaction with CSAT score, and First call resolution.
Sales improvement in terms of improved agent performance to increase sales, script adherence & quality assurance by understanding call drivers to focus on things that matter to customers.
Event Analytics
No support information is provided for this product.