IBM Cloud service level objectives
Service level objectives (SLOs) describe the design points that the IBM Cloud® services are engineered to meet in the following areas:
- Availability
- Operations management
- Performance
The SLO is not a warranty and IBM will not issue credits for failure to meet an objective. Refer to the Service Level Agreements (SLAs) for commitments and credits that are issued for failure to meet any committed SLAs.
The following tables describe the service level objectives (SLOs) for the IBM Cloud services in a high availability configuration. As you aggregate or deploy services into a single zone, your SLO might vary. For more information about how IBM Cloud is striving to ensure the highest availability of services, see How IBM Cloud ensures high availability and disaster recovery.
Service level objectives for IBM Cloud platform services and other vital services
These services include our control plane and self-service interfaces, IAM service, key management service, virtual machine compute instances, block and object storage services, virtual networks service, web or Layer 7 load-balancing service, and relational DBaaS.
Platform services
The following table describes the service level objectives (SLOs) for the vital IBM Cloud platform services in a high availability configuration.
| Platform service | Availability target | High availability guidance |
|---|---|---|
| IBM Cloud console | 99.999% | High availability for the platform |
| IBM Cloud CLI | 99.999% | Understanding high availability and disaster recovery for the IBM Cloud CLI |
| IBM Cloud network | 99.9999% | High availability for the network |
| IBM Cloud catalogs | 99.999% | High availability for the platform |
| Identity and Access Management (IAM) | 99.999% | High availability for the platform |
Compute services
The following table describes the service level objectives (SLOs) for the vital IBM Cloud compute services in a high availability configuration.
| Compute service | Availability target | Performance target | High availability guidance |
|---|---|---|---|
| IBM Cloud VPC | 99.999% | Network Performance > 90% in 99.9% of the time NVMe Performance > 90% in 99.9% of the time |
Understanding high availability and disaster recovery |
| Power Virtual Server | 99.999% | Network Performance > 90% in 99.9% of the time | Understanding high availability and disaster recovery |
Networking services
The following table describes the service level objectives (SLOs) for the vital IBM Cloud networking services in a high availability configuration.
| Networking service | Availability target | High availability guidance |
|---|---|---|
| IBM Cloud VPC (Gen 2) | 99.999% | Understanding high availability and disaster recovery |
| Virtual Private Network (VPN) for VPC | 99.999% | Connecting to your on-premises network |
| Application Load Balancer for VPC | 99.999% | High Availability mode |
| Network Load Balancer for VPC | 99.999% | High Availability mode |
| Virtual Private Endpoint (VPE) for VPC | 99.999% | Endpoints available |
| IBM Cloud service endpoints | 99.999% | Secure access to services using service endpoints |
Storage services
The following table describes the service level objectives (SLOs) for the vital IBM Cloud storage services in a high availability configuration.
| Storage service | Availability target | Performance target | Performance detail | Data durability target | High availability guidance |
|---|---|---|---|---|---|
| IBM Cloud Object Storage | 99.999% | 99.999999999% | Comparison of persistent storage options for single zone clusters | ||
| Block Storage for VPC | 99.999% | Disk Performance > 90% in 99.9% of the time | Block storage capacity and performance | 99.99999999999% | About Block Storage for VPC |
Database services
The following table describes the service level objectives (SLOs) for the vital IBM Cloud database services in a high availability configuration.
| Databases service | Availability target | Performance detail | Storage back end used for data | Storage back end used for backups | High availability guidance |
|---|---|---|---|---|---|
| IBM Cloud Databases for PostgreSQL | 99.999% | Performance | Block Storage | Object Storage | High-Availability |
Security services
The following table describes the service level objectives (SLOs) for the vital IBM Cloud security services in a high availability configuration.
| Security service | Availability target | High availability guidance |
|---|---|---|
| IBM Key Protect for IBM Cloud | 99.999% | High availability and disaster recovery |
| Hyper Protect Crypto Services | 99.999% | High availability and disaster recovery |
Service level objectives for high impact IBM Cloud services
High impact services are not vital, but have great influence over the rest of the environment. These services are generally called upon in most deployments and might be of interest as they impact performance or usability of the environment.
Platform services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud platform services in a high availability configuration.
| Platform service | Availability target | High availability guidance |
|---|---|---|
| IBM Cloud Shell | 99.999% | Understanding high availability and disaster recovery for Cloud Shell |
Compute services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud compute services in a high availability configuration.
| Compute service | Availability target | High availability guidance |
|---|---|---|
| Cloud Functions | 99.999% | Understanding high availability and disaster recovery for Cloud Functions |
| IBM Cloud Satellite | 99.999% | High availability and disaster recovery for Satellite |
Containers services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud containers services in a high availability configuration.
| Containers service | Availability target | High availability guidance |
|---|---|---|
| IBM Cloud Container Registry | 99.999% | Understanding high availability and disaster recovery for Container Registry |
| IBM Cloud Kubernetes Service | 99.999% | High availability and disaster recovery for IBM Cloud Kubernetes Service |
| Red Hat OpenShift on IBM Cloud | 99.999% | Understanding high availability and disaster recovery for Red Hat OpenShift on IBM Cloud |
| IBM Cloud Code Engine | 99.999% | High availability and disaster recovery for Code Engine |
Networking services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud networking services in a high availability configuration.
| Networking service | Availability target | High availability guidance |
|---|---|---|
| IBM Cloud DNS Services | 99.999% | Understanding high availability and disaster recovery for DNS Services |
| IBM Cloud Transit Gateway | 99.999% | High availability and disaster recovery |
| IBM Cloud Internet Services | 99.999% | Use Virtual Servers to build highly available and scalable web app |
| IBM Cloud Direct Link | 99.999% | High Availability and disaster recovery for Direct Link |
| Flow Logs for VPC | 99.999% | About IBM Cloud Flow Logs for VPC |
AI/Machine Learning services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud AI or machine learning services in a high availability configuration.
| AI/Machine Learning service | Availability target | High availability guidance |
|---|---|---|
| Language Translator | 99.999% | High availability and disaster recovery |
| Speech to Text | 99.999% | High availability and disaster recovery |
| Natural Language Understanding | 99.999% | High availability and disaster recovery |
Analytics services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud analytics services in a high availability configuration.
| Analytics service | Availability target | High availability guidance |
|---|---|---|
| IBM Analytics Engine | 99.995% | High availability and disaster recovery |
| IBM Cloud Data Engine | 99.999% | Disaster recovery and backup |
Database services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud database services in a high availability configuration.
| Databases service | Availability target | Performance detail | Storage back end used for data | Storage back end used for backups | High availability guidance |
|---|---|---|---|---|---|
| IBM Cloud Databases for MongoDB | 99.999% | Performance | Block Storage | Object Storage | Understanding high availability and disaster recovery for Cloud Databases |
| IBM Cloud Databases for DataStax | 99.999% | Performance | Block Storage | Object Storage | High-Availability |
| IBM Cloud Databases for Redis | 99.999% | Performance | Block Storage | Object Storage | High-Availability |
| IBM Cloud Databases for Elasticsearch | 99.999% | Performance | Block Storage | Object Storage | High-Availability |
| IBM Cloud Messages for RabbitMQ | 99.999% | Performance | Block Storage | Object Storage | High-Availability |
| IBM Cloudant | 99.999% | Provisioned Throughtput Capacity | Local Storage: Data is stored in triplicate across 3 servers for data durability, in 3 availability zones where available | High availability, disaster recovery, and backup in a data center | |
| IBM Cloud Databases for EnterpriseDB | 99.999% | Performance | Block Storage | Object Storage | High-Availability |
| Db2 on Cloud | 99.999% | Block Storage | Object Storage | High availability (HA) | |
| IBM Db2 Warehouse on Cloud | 99.999% | Block Storage | Object Storage | High availability (HA) |
Developer tools services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud developer tools services in a high availability configuration.
| Developer tools service | Availability target | High availability guidance |
|---|---|---|
| Continuous Delivery | 99.999% | High availability and disaster recovery |
| IBM Cloud Schematics | 99.999% | High availability |
| IBM Cloud Event Notifications | 99.99% | Understanding high availability for Event Notifications |
Logging and monitoring services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud logging and monitoring services in a high availability configuration.
| Logging and monitoring service | Availability target | High availability guidance |
|---|---|---|
| IBM Cloud Monitoring | 99.999% | High availability and disaster recovery |
| IBM Cloud Activity Tracker | 99.999% | Incident and operations management |
| IBM Log Analysis | 99.999% | Adoption guidelines for regulated and highly available workloads |
Integration services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud integration services in a high availability configuration.
| Integration service | Availability target | High availability guidance |
|---|---|---|
| Event Streams | 99.999% | What do you need to consider to achieve this availability? |
| API Connect | 99.999% | Understanding high availability and disaster recovery for API Connect |
Security services
The following table describes the service level objectives (SLOs) for the high impact IBM Cloud security services in a high availability configuration.
| Security service | Availability target | High availability guidance |
|---|---|---|
| IBM Cloud App ID | 99.999% | Understanding high availability and disaster recovery for App ID |
| IBM Cloud Secrets Manager | 99.999% | Understanding high availability and disaster recovery for Secrets Manager |
| IBM Cloud Security and Compliance Center | 99.999% | Understanding high availability for Security and Compliance Center |
Service level objectives for other IBM Cloud services
| Service | Availability target |
|---|---|
| Any product not listed | 99.99% |