Getting help and support

If you have problems or questions about IBM Cloud Schematics, you can get help by joining the Schematics community in Slack, asking questions through a forum, or opening an IBM Cloud® support case.

Review the FAQs in the product documentation.
Review the troubleshooting documentation to troubleshoot and resolve common issues.
Post your question on Stack Overflow and tag your question with ibm-cloud-schematics.
Get help from the open source community by searching in the internet or by asking questions in forums, and on websites that support these tools.
You can also contact IBM® support by opening a case. To learn about opening an IBM support case, or about support levels and case severities, see Contacting support.

Providing support case details

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with IBM Cloud® Schematics.

Name of the targeted region. See Regions for IBM Cloud® Schematics.
Name of your Workspace, Agents. See Working with Schematics jobs, and Managing jobs.