Understanding your responsibilities when using IBM Cloud Metrics Routing
Learn about the management responsibilities and terms and conditions that you have when you use IBM Cloud® Metrics Routing. For a high-level view of the service types in IBM Cloud and the breakdown of responsibilities between the customer and IBM for each type, see Shared responsibilities for IBM Cloud offerings.
Review the following sections for the specific responsibilities for you and for IBM when you use IBM Cloud Metrics Routing. For the overall terms of use, see IBM Cloud Terms and Notices.
Incident and operations management
| Task | IBM Responsibilities | Your Responsibilities |
|---|---|---|
| Incident and operations management | Maintain service instances and infrastructure workloads. | Maintain incident and operations management of your data. |
| Monitor incidents | Provide notifications for planned maintenance, security bulletins, or unplanned outages. | Set preferences to receive emails about platform notifications. Monitor the IBM Cloud announcements page for general announcements. |
| Maintain IBM Cloud high availability SLA for IBM Cloud Metrics Routing | Provide IBM Cloud Metrics Routing functionality across availability zones in a Multi-Zone Region (MZR). Provide replication, fail-over features, and infrastructure maintenance and updates. |
Keep your IBM Cloud Metrics Routing configuration in a version control system so that you can reconfigure a region if needed. Comply with Operational responsibilities when using IBM Cloud Monitoring. |
| Monitor metrics for IBM Cloud Metrics Routing | Participating Cloud services publish relevant data to their subscribing clients. Clients have the ability to receive this data once their account is configured. | Configure your account where Cloud service subscriptions publish metrics to receive the published metrics. Notice that IBM Cloud Metrics Routing can only route metrics that are generated in supported regions. Other regions, where IBM Cloud Metrics Routing is not available, continue to manage events by using Monitoring service. |
| Monitor IBM Cloud Metrics Routing targets | Check the health and status of the targets through Monitoring by configuring alerts to notify of problems writing metrics to a target, and generate notifications, for example, to the IBM Cloud Monitoring service. |
Change management
| Task | IBM Responsibilities | Your Responsibilities |
|---|---|---|
| Updates to IBM Cloud Metrics Routing | Provide major, minor, and patch version updates for IBM Cloud Metrics Routing interfaces. Document changes in the IBM Cloud Support Center |
N/A |
Identity and access management
| Task | IBM Responsibilities | Your Responsibilities |
|---|---|---|
| Manage permissions for IBM Cloud Metrics Routing | Provide the ability to restrict access to resources. IBM is responsible for the security and compliance of the IBM Cloud Metrics Routing feature. |
Restrict access to IBM Cloud Metrics Routing by using Cloud IAM access policies. Define IAM policies to control which users within your account have access to manage the service and related resources in your account. Learn more about controlling access through IAM. |
| Configure authorization policies for each target | Support service to service authentication between IBM Cloud Metrics Routing and the Monitoring service. | Configure 1 or more targets and corresponding authorization policies. |
Security and regulation compliance
| Task | IBM Responsibilities | Your Responsibilities |
|---|---|---|
| Meet security and compliance objectives | Maintain controls that are commensurate to various industry compliance standards such as SOC2, PCI, HIPAA and Privacy Shield. For more information, see Securing your data | Set up and maintain security and regulation compliance for your apps and data. |
Disaster recovery
| Task | IBM Responsibilities | Your Responsibilities |
|---|---|---|
| Restore functionality for IBM Cloud Metrics Routing | Automatically recover and restart IBM Cloud Metrics Routing components after any disaster event. | Complete the disaster recovery (DR) steps for IBM Cloud Metrics Routing. |
| Backup IBM Cloud Metrics Routing components | Daily backup of the IBM Cloud Metrics Routing infrastructure and components. | Configure account settings, specifically, set up a primary metadata location and a backup metadata location. These locations keep information about the account routing rules and the target destination data to send data. Keep a copy of the setting configuration, definitions of targets, and definitions of routes in the account. For more information, see Collecting information about resources. |
[*] Recovered and restarted service components will not have customer data reloaded.