IBM Cloud Docs
Viewing cloud status

Viewing cloud status

The IBM Cloud Status page is the central place to find details about major incidents that affect the IBM Cloud® platform and services. Other incidents, planned maintenance, announcements, release notes, and security bulletins are posted on the Notifications page, where you can easily view them.

To get notified about key events that are specifically affecting your account, go to the Notifications page. You can easily update your preferences by clicking Manage email preferences.

To view the Status page, complete the following steps:

  1. In the IBM Cloud console, click the Notifications icon Notifications icon "Notifications" in the menu bar.

  2. Click View cloud status.

  3. From the side navigation pane, you can select to view planned maintenance, security bulletins, announcements, release notes, and history.

    To view planned maintenance and report outages for your account, you must be logged in to your authorized account.

    • Click Planned maintenance to see any upcoming scheduled maintenance.
    • Click Security bulletins to view a list of security bulletins that might affect various IBM Cloud services or the platform.
    • Click Announcements to view a list of announcements that might be of general interest to you.
    • Click Release notes to view release entries for the last year.
    • Click History to view a list of completed events from the past year.

    If any issue occurs with the Status page, contact IBM Cloud Support.

  4. You can filter the lists by selecting specific components, locations, dates, types of ongoing events, or by using keyword searches. Click each item to get more details about the changes and why, and how they impact your environment.

You can build URL search values by using query parameters from outside the console. For more information, see Advanced status search.

Viewing the status of a dedicated multizone region (MZR)

As a user in an account that has access to a dedicated MZRA region that is spread across data centers in multiple zones to increase fault tolerance., you are able to view incidents, planned maintenance, security bulletins, and announcements that are related to the resources within that MZR in addition to the public regions on the IBM Cloud Status page. Additionally, on the History page, users in the account can view past status-related items that impact the dedicated MZR.

To view the status of a dedicated MZR, complete the following steps:

  1. In the IBM Cloud console, click the Notifications icon Notifications icon "Notifications" in the menu bar.
  2. Click View cloud status.
  3. Select from the services that are available within the dedicated MZR to view the status of the MZR in the Private location status section. To view planned maintenance, security bulletins and announcements that are related only to your dedicated MZR, use the location filter on the appropriate page.

If an incident occurs that affects the dedicated MZR, you can see the following status on the IBM Cloud Status page, which shows you the continent where your private MZR is located, and the status of your private region:

Example of an active incident
Figure 1. An example of the Status page when there is an active incident that affects the dedicated MZR

If no active incident occurs that affects the dedicated MZR, you can see the following status on the IBM Cloud Status page:

Example of no active incident
Figure 2. An example of the Status page when there is no incident that affects the dedicated MZR

Subscribing to an RSS feed

You can stay up to date about the events by subscribing to the RSS feed for the Status page. Ongoing incidents or planned maintenance windows that impact a finite set of accounts do not display on the Status page.

IBM Cloud typically has approximately 50 updates per month.

To subscribe to the IBM Cloud Notifications RSS feed, complete the following steps:

  1. Access your RSS reader.
  2. Copy and paste the feed URL into your RSS reader.
    https://cloud.ibm.com/status/api/notifications/feed.rss
  3. Optional: Apply notification filters and rules if your reader supports them.

Checking incident reports

The IBM Cloud Incident reports page provides a way for you to review technical details of major outages for IBM Cloud services. These Customer Incident Reports (CIR) provide Root Cause Analysis (RCA), which is a problem-solving process that is used for identifying the root causes of an incident and describing the problem. They are publicly available for all major outages.

You can view and download the incident reports from the service health dashboard about any events that affect IBM Cloud availability.

The downloadable reports are in PDF file formats. These reports are available for 5 years starting from the date when the event occurred.

The events can be region-specific, global, or they might have an unspecified location.

To view the Incident reports page and check RCAs, complete the following steps:

  1. In the IBM Cloud console, click the Notifications icon Notifications icon "Notifications" in the menu bar.
  2. Click View cloud status.
  3. Select Incident reports.
  4. See the table for the incident reports and click the Download icon Download icon to download each report.