PagerDuty Notification Template
PagerDuty helps organizations with the insight to proactively manage events that may impact customers across their IT environment. When you select PagerDuty as service destination, any subscribed notification about an event can be sent as an alert to PagerDuty channels.
For more information about the PagerDuty destination, see here.
How to create a PagerDuty Notification Template
Construct the template block. Make sure the template is a well-formed JSON that adheres to the Handlebars template syntax and semantics. To learn more about the fields that can be used to construct the template block, see here
If the UI is used to create the template , Handlebars is used to create the payload for the body of the template. If API/CLI is used to create the template the payload must be encoded to the Base64 format. Refer the sample template for UI or AI/CLI.
UI PagerDuty notification template example
{
"payload": {
"summary": "{{ data.alert_definition.name}}",
"timestamp": "{{time}}",
"severity": "info",
"source": "{{ source }}"
},
"dedup_key": "{{ id }}",
{{#equal data.status "triggered"}}
"event_action": "trigger"
{{/equal}}
{{#equal data.status "resolved"}}
"event_action": "resolve"
{{/equal}}
{{#equal data.status "acknowledged"}}
"event_action": "acknowledge"
{{/equal}}
}
API or CLI PagerDuty notification template example
{
"name": "Template for TIP",
"params": {
"body": "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"
},
"type": "pagerduty.notification"
}