IBM Cloud Docs
Why is my domain still in Moved status?

Why is my domain still in Moved status?

You have a domain that should be Active, but is still in the Moved status.

CIS becomes the authoritative DNS provider for your domain when your domain points to CIS name servers. During the setup process CIS detects the name servers and activates the domain.

  • If the name servers no longer point to CIS, the system automatically mark your domain as Moved after 7 days. An email to inform you of this status change is sent to the email address on file. A domain in Moved status remains in the system for an additional 7 days before it is permanently deleted.
  • Conflicting NS records can cause a domain to change to Moved status.

To resolve the condition where your domain remains in Moved status longer than expected, take the following troubleshooting steps.

  • Check your DNS registrar and ensure that the NS records match with the NS records given by CIS.
  • Run the activation check API again. You can use the API endpoint first to initiate the recheck.
    • As long as the NS values for the domain are pointed in the correct direction by a dig, and the reactivation check is done by using the API, the domain should go from Moved status to Active.
  • Remove and replace any previous NS records with the CIS-provided records in your DNS registrar.

If the domain is still stuck in a Moved status after taking these steps, open a Support case with details about which steps you took.