Getting help and support for CIS
If you experience an issue or have questions when using CIS, you can use the following resources before you open a support case.
- Review FAQs in the product documentation.
- Review Troubleshooting to diagnose and resolve common issues.
- Check the status of the IBM Cloud platform and resources by going to the Status page.
- Review Stack Overflow to see whether other users ran into the same problem. If you're using the forum to ask a question, tag your question with
ibm-cloud
andcis
so that it is seen by the IBM Cloud development teams.
If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases.
Providing support case details for CIS
To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide detailed information about your issue. Review the following tips about the type of information to include in your support case for issues with CIS.
Provide the following details:
- Provide your CRN:
- In the UI, go to the Overview page
- In the CLI, run
ibmcloud resource service-instances --long
- Provide your Domain name or ID.
- Depending on the issue the following information might also be helpful:
- Account ID: Log into https://cloud.ibm.com and go to View Profile > Billing
- Instance ID: Run the CLI command
ibmcloud resource service-instances --long
- Geo location