Monitoring notifications and status

Viewing status

To view the Status page, complete the following steps:

1. In the IBM Cloud console, click the Notifications icon in the menu bar.

2. Click View cloud status.

3. From the side navigation pane, you can select to view planned maintenance, security bulletins, announcements, release notes, and history.

   To view planned maintenance and report outages for your account, you must be logged in to your authorized account.

   • Click Planned maintenance to see any upcoming scheduled maintenance.
   • Click Security bulletins to view a list of security bulletins that might affect various IBM Cloud services or the platform.
   • Click Announcements to view a list of announcements that might be of general interest to you.
   • Click Release notes to view release entries for the last year.
   • Click History to view a list of completed events from the past year.

   If any issue occurs with the Status page, contact IBM Cloud Support.

4. You can filter the lists by selecting specific components, locations, dates, types of ongoing events, or by using keyword searches. Click each item to get more details about the changes and why, and how they impact your environment.

Advanced status search

You can build URL search values by using query parameters from outside the console.

The following list includes examples of URL search options:

• Load the page with the Status tab selected: console.cloud.ibm.com/status?selected=status

• Load the page with the Planned maintenance tab selected: console.cloud.ibm.com/status?selected=maintenance

• Load the page with the Security bulletin tab selected: console.cloud.ibm.com/status?selected=security

• Load the page with the Announcements tab selected: console.cloud.ibm.com/status?selected=announcement

• Load the page with a search query entered: console.cloud.ibm.com/status?selected=<selected>&query=<query>

• Land on the page with filters selected. For example, you can set the geographic location to North America by using the following URL search: console.cloud.ibm.com/status?selected=status&region=na

• Use unique notification identifiers as a search parameter to go directly to the details for the notification. For example, query=INC1000001 targets items with the ID: INC1000001. In this example, INC1000001 is the case number for a maintenance notification.

Viewing the status of a dedicated multizone region (MZR)

As a user in an account that has access to a dedicated MZRA region that is spread across physical locations in multiple zones to increase fault tolerance., you are able to view incidents, planned maintenance, security bulletins, and announcements that are related to the resources within that MZR in addition to the public regions on the IBM Cloud Status page. Also, on the History page, users in the account can view past status-related items that impact the dedicated MZR.

To view the status of a dedicated MZR, complete the following steps:

1. In the IBM Cloud console, click the Notifications icon in the menu bar.
2. Click View cloud status.
3. Select from the services that are available within the dedicated MZR to view the status of the MZR in the Private location status section. To view planned maintenance, security bulletins and announcements that are related only to your dedicated MZR, use the location filter on the appropriate page.

If an incident occurs that affects the dedicated MZR, you can see the following status on the IBM Cloud Status page, which shows you the continent where your private MZR is located, and the status of your private region:

If no active incident occurs that affects the dedicated MZR, you can see the following status on the IBM Cloud Status page:

Subscribing to an RSS feed

You can stay up to date about the events by subscribing to the RSS feed for the Status page. Ongoing incidents or planned maintenance windows that impact a finite set of accounts do not display on the Status page.

IBM Cloud typically has approximately 50 updates per month.

To subscribe to the IBM Cloud Notifications RSS feed, complete the following steps:

1. Access your RSS reader.
2. Copy and paste the feed URL into your RSS reader.

   https://cloud.ibm.com/status/api/notifications/feed.rss
   

3. Optional: Apply notification filters and rules if your reader supports them.

Checking incident reports

The IBM Cloud Incident reports page provides a way for you to review technical details of major outages for IBM Cloud services. These Customer Incident Reports (CIR) provide Root Cause Analysis (RCA), which is a problem-solving process that is used for identifying the root causes of an incident and describing the problem. They are publicly available for all major outages.

You can view and download the incident reports from the service health dashboard about any events that affect IBM Cloud availability.

The downloadable reports are in PDF file formats. These reports are available for 5 years starting from the date when the event occurred.

The events can be region-specific, global, or they might have an unspecified location.

To view the Incident reports page and check RCAs, complete the following steps:

1. In the IBM Cloud console, click the Notifications icon in the menu bar.
2. Click View cloud status.
3. Select Incident reports.
4. See the table for the incident reports and click the Download icon to download each report.

Viewing notifications

Access essential account information by clicking the Notifications icon in the console menu bar. To help you stay up to date with the latest announcements, maintenance plans, and other impacts to your account experience, a visual indicator is displayed next to the icon when a new notification is available.

Notifications are scoped to the specific account in which you are working. Use the list of accounts that's displayed in the console menu bar to view notifications related to other accounts you have access to.

• The severity or impact is listed for each notification and will vary by type.
• To access a specific notification, search or filter by notification type. To access the scoped view in the future, make sure you save the URL after your search or filter options are applied.
• Navigate to a specific notification by using the unique URL that's associated with each notification. You can save and share the URL with users in the account.
• To receive future updates about a specific type of notification, click the Email icon that's displayed next to each notification item in the list.

Subscribing to email notifications

You can select whether to receive email notifications about IBM Cloud platform-related items, such as announcements, billing and usage, additional notification preferences, and ordering. Or, about resource-related items, such as incidents, maintenance, security bulletins, and resource activity. Additionally, if you have a Pay-As-You-Go or Subscription account, you can choose whether to receive IBM Cloud infrastructure service updates about changes, such as OS reloads, assigned IPs, and image and firmware updates. For more information, see Setting email preferences for notifications.

You cannot set email preferences for receiving account type notifications. On the IBM Cloud Notifications page, you can use the search field to locate an invitation or filter by the notification type called account.

Users already present in IBM Cloud receives an email and a notification with an invitation link. If an email address does not correspond to a known user in IBM Cloud, an invitation email gets sent to accept, but users can also choose not to accept the invitation. For more information, see Inviting users to an account.

The invitations expire after 30 days. New users to IBM Cloud can accept an invitation only by using the invitation link that they received through email.

Checking the delivery status of email notifications and viewing email history

On the Communication history page, you can check the status of all email notifications that are sent to you, and you can verify whether the emails are delivered successfully. You can also view the last 90 days of IBM Cloud email history, which can help you save time by troubleshooting any delivery issues without you having to contact IBM support.

To view your email notification history and check the delivery status of an IBM Cloud email, complete the following steps:

1. In the IBM Cloud console, click the Notifications icon in the menu bar.
2. Click Actions > View communication history.
3. In the Subject field, enter any keyword that applies to the email that you want to check.
4. Specify the date range of the email notification, and click Submit.
5. Filter the email notifications by the delivery status:
   • Select Delivered to find emails that were successfully delivered to you.
   • Select Not delivered to find emails that were sent to you, but weren't delivered successfully.
   • Select All to find both delivered and not delivered emails with the same subject.

Getting advanced notice for disruptive maintenance

IBM Cloud tries to limit disruptive, required maintenance for Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service offerings. Most maintenance is done in a nondisruptive manner to avoid the impact to your business, but when disruptive maintenance is necessary, we provide as much advanced notice as possible.