watsonx Assistant

IBM watsonx Assistant lets you build conversational interfaces into any application, device, or channel.

Date of last update: 06/13/2025
Docs
API docs

Pricing plans

Prices shown are for country or location: United States

Plan	Features and capabilities	Pricing
Lite	Everything you need to get started, free for as long as you need it Up to 1,000 unique monthly active users (MAUs) chatting with your assistant Up to 10,000 messages per month --- Features --- - World-class conversational AI - Make your website assistant your own with Webchat - deploy Webchat in minutes, or use our fully extensible architecture - Keep your assistant up-to-date by automatically scanning existing webpages and documents or by using some of our prebuilt dialog content - Connect to any application or database with a prebuilt integration, or build your own custom integration on top of API endpoints - Create engaging user interactions using images, buttons, and more - Analyze and enhance your assistant with our analytics dashboard - Take comfort knowing your assistant is reliably hosted on IBM Public Cloud --- Limits --- Actions: - 3 assistants per instance - Up to 100 actions - 3 custom extensions per assistant - 7 days of usage analytics - Session inactivity timeout 5 minutes - Services are deleted after 30 days of inactivity Dialog: - Upto 5 Skills (Dialog, Action, Search) - 7 days of usage analytics - Session inactivity timeout 5 minutes - Services are deleted after 30 days of inactivity	Free
Plus	✅ Connect with users on any channel [Recommended] 📞💬 $140 for first 1,000 MAUs and first 100 Resource Units Free $14 for every additional 100 MAUs --- Available Add-ons --- +$9 for every 100 MAUs using voice (in addition to MAU base cost) +$0.60 for every 1,000 Resource Units --- Features --- - Everything available in Lite - Phone integration through any SIP provider - SMS integration through Twilio - Improve assistant responses with intent recommendations and intent conflict resolution - Keep sensitive data even more secure by routing it through private endpoints, and isolated from public internet connections - Automatically ingest content from documents and keep it up-to-date for search --- Limits --- - Up to 50 Skills per Instance - Unlimited Dialog nodes per skill - Up to 10 Versions per Dialog Skill - 30 days of usage analytics - Session inactivity timeout 24 hours - Up to 100 concurrent calls using phone integration	$140.00 USD/Instance $14.00 USD/Hundred Active Users $9.00 USD/Hundred Active Voice User $0.60 USD/Thousand Resource Units
	Learn more about user based billing here https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-admin-managing-plan#admin-managing-plan-user-based Plus plan instances can't be downgraded to lower-tier plans.			✅ Connect with users on any channel [Recommended] 📞💬 $140 for first 1,000 MAUs and first 100 Resource Units Free $14 for every additional 100 MAUs --- Available Add-ons --- +$9 for every 100 MAUs using voice (in addition to MAU base cost) +$0.60 for every 1,000 Resource Units --- Features --- - Everything available in Lite - Phone integration through any SIP provider - SMS integration through Twilio - Improve assistant responses with intent recommendations and intent conflict resolution - Keep sensitive data even more secure by routing it through private endpoints, and isolated from public internet connections - Automatically ingest content from documents and keep it up-to-date for search --- Limits --- - Up to 50 Skills per Instance - Unlimited Dialog nodes per skill - Up to 10 Versions per Dialog Skill - 30 days of usage analytics - Session inactivity timeout 24 hours - Up to 100 concurrent calls using phone integration Learn more about user based billing here https://cloud.ibm.com/docs/watson-assistant?topic=watson-assistant-admin-managing-plan#admin-managing-plan-user-based Plus plan instances can't be downgraded to lower-tier plans.
Enterprise	Scale and secure your assistant with enterprise-grade support and data governance $6,000 for first 50,000 MAUs and first 5,000 Resource Units Free $120 for every 1,000 additional MAUs --- Available Add-ons --- +$90 for every 1,000 MAUs using voice (in addition to MAU base cost) +$0.60 for every 1,000 Resource Units --- Features --- - Everything available in Plus - Export or analyze chat logs anywhere you want by connecting to webhooks and API endpoints - Monitor who accessed and edited your assistant using Activity Tracker - Onboarding support from our team to help you start quickly and make the most of Watson Assistant - Lower costs per MAU --- Limits --- - Up to 100 Skills per instance - Up to 50 versions per dialog skill per Instance - 30 days of usage analytics - Session inactivity timeout 7 days - 1,000 concurrent calls using phone integration (contact us for higher limits) 12 month commitment required	$6,000.00 USD/Instance $120.00 USD/Thousand Active Users $90.00 USD/Thousand Active Voice Users $0.60 USD/Thousand Resource Units
Enterprise with data isolation	Contact us for pricing: http://ibm.biz/contact-wa-enterprise --- Features --- - Everything available in Enterprise - Up to 30 instances included - Share log and analytics data across instances - Keep usage and training data private in an isolated single tenant environment - HIPAA Enabled in Washington DC (US-East) & Dallas (US-South) --- Limits --- Actions: - 30 assistants per instance - Up to 2,000 actions per instance - 100 custom extensions per assistant - 90 days of usage analytics - Session inactivity timeout 7 days - 1,000 concurrent calls using phone integration (contact us for higher limits) Dialog - Same as Enterprise EU Supported available in Frankfurt (EU-DE) 12 month commitment required

Summary

watsonx Assistant

Plan: Plus

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