Customer experience sample data

The Customer experience sample data contains representative call center data from a fictional mobile phone service provider.

The Customer experience sample includes data for over 100 agents distributed among three call centers in the United States, and over 500,000 support calls for the years 2023, 2024, and 2025.

This sample data includes the following metrics:

Call Metrics

Customer experience semantic data model

You can open the Customer experience semantic data model from the Data and Metrics tab. Make sure that you select the project that was created when the sample was first set up.

For information about how to use the semantic data modeling interface, see Data modelling in watsonx BI.

Questions you can ask

Based on the data in the sample, here are some questions you can ask:

Calculate the average talk time per agent
How many calls in total did agents have to handle in 2023?
What is the total number of calls handled by each Call Center in 2023?
Which 5 phone plans received the highest total call volume?
In 2023, which agents resolved the most number of calls?
For each call type, how many calls did agents handle?
Which mobile subscription offering received the highest total number of customer contacts at the Atlanta support location?
How many total calls needed a supervisor to get resolved?
What agent handled the most calls in the first quarter of 2023?
Which resolution had the least amount of calls in the second quarter of 2023?
What percentage of all customer calls were abandoned?
How many customers were transferred to another agent at the Phoenix Call Center in 2023?
Who are the bottom 10 agents with average talk time per call in the first quarter of 2023?
Which phone plan had the most calls in 2023?
What was the longest talk time ever handled?