Migrating to IBM Cloud

On December 18, 2017, IBM launched IBM Watson® Knowledge Studio on IBM Cloud, which marks the beginning of the process to migrate all Knowledge Studio instances from IBM Marketplace to the IBM Cloud platform.

Knowledge Studio on IBM Cloud uses the term workspace, while Knowledge Studio on IBM Marketplace uses the term project. The functionality is the same. Only the terminology is different.

If you need to comply with GDPR, you must migrate to the IBM Cloud platform. Knowledge Studio on IBM Marketplace has been retired and is not suitable for clients who require compliance with the European Union's General Data Protection Regulation (GDPR) (EU) 2016/679.

Before you begin

Determine the IBM Cloud resource group you want to migrate your service to. See Best practices for organizing resources in a resource group for tips. You will need to communicate the name and ID of the resource group to IBM to begin the migration process.
Decide which IBM Cloud region to host your service instance in. View available regions on the Knowledge Studio catalog page.

Process

Open a support ticket to start the migration process.

Go to the New support case page in the Support Center.
For the type of support, select Technical.
In the Offering field, select AI / Watson.
Leave the Search offering resources field blank.
In the Subject field, enter Migrate Watson Knowledge Studio to IBM Cloud.
In the Description field, include the following information.
- Region in which your new service instance will be hosted, such as Dallas or Frankfurt
- Resource group name
- Resource group ID

After you submit the ticket, a support agent will contact you to schedule the migration.