Hate, abuse, and profanity filter
You can use the hate, abuse, and profanity (HAP) filter to maintain an inclusive environment. This feature filters content to provide a positive online atmosphere and a safe community for your customers.
By enabling HAP detection, you can create a more consistent and reliable user experience that safeguards against the rare instances where HAP content might be generated.
Enabling the HAP filter
To enable the HAP filter:
- Go to Global settings > Generative AI > HAP filtering
- Click the toggle to turn it on.
The HAP filter applies to the following areas:
- Conversational search
- Content-grounded answering
- General-purpose answering
- AI-guided actions
Consider the following key points when you use the HAP filter:
HAP detection: If HAP is detected, the assistant provides a generic fallback response. For more information, see Conversational search.
Recommendation: When HAP is on, it minimizes the risk of unintended or inappropriate responses.