CDR log event reference

For cdr_logged events sent by a log webhook, the payload object contains data about a call detail record (CDR) event that was handled by the phone integration. The payload object for a CDR event contains the following properties.

Properties of the CDR webhook payload object
Property	Type	Description
`primary_phone_number`	string	Phone number that was called.
`global_session_id`	string	Unique session identifier.
`failure_occurred`	boolean	Whether a failure occurred during the call.
`failure_details`	string	Details about any failure that occurred.
`transfer_occurred`	boolean	Whether an attempt was made to transfer a call.
`active_calls`	Number	Number of active calls when the call started.
`x-global-sip-trunk-call-id`	string	Value of the SIP trunk call ID header extracted from the initial SIP `INVITE` request. The following SIP trunk call ID headers are supported: `X-Twilio-CallSid` `X-SID` `X-Global-SIP-Trunk-Call-ID`
`call`	Object	Information about the call. See `call`.
`session_initiation_protocol`	Object	SIP protocol-related details. See `session_initiation_protocol`.
`max_response_milliseconds`	Object	Maximum latency for services used during the call. See `max_response_milliseconds`.
`assistant_interaction_summaries`	Array	Details about the watsonx Assistant interactions that took place during the call. See `assistant_interaction_summaries`.
`injected_custom_data`	Object	A set of key/value pairs extracted from the `cdr_custom_data` context variable.
`warnings_and_errors`	Array	Warnings or errors that were logged during the call. See `warnings_and_errors`.
`realtime_transport_network_summary`	Object	Statistics for the inbound stream in the `inbound_stream` object and statistics for the outbound stream in the `outbound_stream` object. Included only if RTCP is enabled. See `realtime_transport_network_summary`.

`call`

The call object contains the following properties.

Properties of the call object
Property	Type	Description
`start_timestamp`	String	Time when the call started, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`stop_timestamp`	String	Time when the call ended, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`milliseconds_elapsed`	Number	Duration of the call, in milliseconds.
`end_reason`	string	Reason the call ended. Possible reasons are: assistant_transfer assistant_hangup caller_hangup failed
`security.media_encrypted`	Boolean	Whether the media was encrypted.
`security.signaling_encrypted`	Boolean	Whether the SIP signaling was encrypted.
`security.sip_authenticated`	Boolean	Whether SIP authentication was used to authenticate the caller.

`session_initiation_protocol`

The session_initiation_protocol object contains the following properties.

Properties of the session_initiation_protocol object
Property	Type	Description
`invite_arrival_timestamp`	String	Time when the `INVITE` request arrived, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`setup_milliseconds`	Number	Time that it took to set up the call, in milliseconds. The time between when the initial SIP `INVITE` request was received and when the final SIP `ACK` request was received.
`headers.call_id`	String	SIP `Call-ID` header field pulled from the SIP `INVITE` related to the call.
`headers.from_uri`	String	SIP URI from the initial SIP INVITE `From` header.
`headers.to_uri`	String	SIP URI from the initial SIP INVITE `To` header.

`assistant_interaction_summaries`

The assistant_interaction_summaries object contains the following properties.

Properties of the assistant_interaction_summaries object
Property	Type	Description
`assistant_id`	String	Unique identifier of the assistant.
`session_id`	String	Unique identifier of the session.
`turns`	Array	An array of objects describing the watsonx Assistant interactions that took place during the conversation. See `assistant_interaction_summaries.turns[]`.

`assistant_interaction_summaries.turns[]`

Objects in the assistant_interaction_summaries.turns array contain the following properties.

Properties of the objects in the assistant_interaction_summaries.turns[] array
Property	Type	Description
`assistant.log_id`	String	Unique identifier for the logged event, which can be used to correlate between message logs and CDR events.
`assistant.start_timestamp`	String	Time when the request was sent to the assistant, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`assistant.response_milliseconds`	Number	Time (in milliseconds) between when the request was sent and when the response was received from the assistant.
`request`	Object	A request sent to the assistant. See `assistant_interaction_summaries.turns[].request`.
`response`	Array	An array of the `response` objects associated with the request.

`assistant_interaction_summaries.turns[].request`

The assistant_interaction_summaries.turns[].request object contains the following properties.

Properties of the assistant_interaction_summaries.turns[].request object
Property	Type	Description
`type`	String	Request type: `start`: an initial request is sent to the assistant `speech_to_text`: input is received from the Speech to Text service `dtmf`: DTMF collection completes `sms`: an SMS message is received from the caller `post_response_timeout`: the post-response timer expires `redirect`: a call is redirected `transfer`: a call is transferred `transfer_failed`: a call transfer fails `final_utterance_timeout`: the final utterance timer expires `no_input_turn`: `no input turn` is enabled `sms_failure`: an SMS message cannot be sent to the caller `speech_to_text_result_filtered`: an utterance is filtered due to a low confidence level `mrcp_recognition_unsuccessful`: the MRCP recognition completes without a final utterance `network_warning`: a network error is detected `media_capability_change`: media capabilities change during a call.
`streaming_statistics`	Object	Information and statistics that are related to the Speech to Text recognition. See `assistant_interaction_summaries.turns[].request.streaming_statistics`.

`assistant_interaction_summaries.turns[].request.streaming_statistics`

The assistant_interaction_summaries.turns[].request.streaming_statistics object contains the following properties.

Properties of the assistant_interaction_summaries.turns[].streaming_statistics object
Property	Type	Description
`transaction_id`	String	Unique identifier of the transaction.
`start_timestamp`	String	Time when the transaction started, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`stop_timestamp`	String	Time when the transaction ended, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`response_milliseconds`	Number	The latency (in milliseconds) between when silence is detected in the caller's speech and a final result from the assistant is received.
`echo_detected`	Boolean	Whether an echo was detected.
`confidence`	Number	Confidence score of the final utterance.

`assistant_interaction_summaries.turns[].response`

The assistant_interaction_summaries.turns[].response object contains the following properties.

Properties of the assistant_interaction_summaries.turns[].response object
Property	Type	Description
`type`	String	Response type: `text_to_speech`: a command to play an utterance to the caller `sms`: a command to send an SMS message to the caller `url`: a command to play an audio file to the caller `transfer`: a command to transfer a call `text_to_speech_config`: a command to change the Text to Speech settings `speech_to_text_config`: a command to change the Speech to Text settings `pause_speech_to_text`: a command to stop speech recognition `unpause_speech_to_text`: a command to start speech recognition `pause_dtmf`: a command to stop processing of inbound DTMF signals `unpause_dtmf`: unpause_dtmf: a command to start processing of inbound DTMF signals `enable_speech_barge_in`: a command to enable speech barge-in so that callers can interrupt playback by speaking `disable_speech_barge_in`: a command to disable speech barge-in so that playback isn't interrupted when callers speak during audio playback `enable_dtmf_barge_in`: a command to enable DTMF barge-in so that callers can interrupt playback from the phone integration by pressing a key `disable_dtmf_barge_in`: a command to disable DTMF barge-in so that playback from the phone integration isn't interrupted when the caller presses a key `dtmf`: a command to send DTMF signals to the caller `hangup`: a command to disconnect the call See Mapping between CDR and watsonx Assistant response types.
`barge_in_occurred`	Boolean	Whether barge-in occurred during the turn.
`streaming_statistics`	Object	Information and statistics that are related to Text to Speech synthesis and playback. See `assistant_interaction_summaries.turns[].response.streaming_statistics`.

Mapping between CDR and watsonx Assistant response types

The values of the type property map to watsonx Assistant response types.

CDR response type	watsonx Assistant response type
`text_to_speech`	`text`
`url`	`audio`
`dtmf`	`dtmf`, `command_info.type` : `send`
`sms`	`user_defined`, `vgwAction.command` : `vgwActSendSMS`
`transfer`	`connect_to_agent`
`text_to_speech_config`	`text_to_speech`, `command_info.type` : `configure`
`speech_to_text_config`	`speech_to_text`, `command_info.type` : `configure`
`unpause_speech_to_text`	`start_activities`, `type`:`speech_to_text_recognition`
`pause_speech_to_text`	`stop_activities`, `type`:`speech_to_text_recognition`
`unpause_dtmf`	`start_activities`, `type`:`dtmf_collection`
`pause_dtmf`	`stop_activities`, `type`:`dtmf_collection`
`enable_speech_barge_in`	`text_to_speech`, `command_info.type` : `enable_barge_in`
`disable_speech_barge_in`	`text_to_speech`, `command_info.type` : `disable_barge_in`
`enable_dtmf_barge_in`	`dtmf`, `command_info.type` : `enable_barge_in`
`disable_dtmf_barge_in`	`dtmf`, `command_info.type` : `disable_barge_in`
`hangup`	`end_session`

`assistant_interaction_summaries.turns[].response.streaming_statistics`

The assistant_interaction_summaries.turns[].response.streaming_statistics object contains the following properties.

Properties of the assistant_interaction_summaries.turns[].response.streaming_statistics object
Property	Type	Description
`transaction_id`	String	Unique identifier of the transaction.
`start_timestamp`	String	Time when the transaction started, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`stop_timestamp`	String	Time when the transaction ended, in ISO format (`yyyy-MM-ddTHH:mm:ss.SSSZ`).
`response_milliseconds`	Number	Time (in milliseconds) between when a text utterance is sent to the assistant and when the phone integration receives the first packet of synthesized audio.

`warnings_and_errors`

The warnings_and_errors object contains warnings and errors that were logged during the call, which are listed in order of occurrence. Warnings for the following conditions are included.

Messages when utterances are filtered out by the confidence score threshold.
Text to Speech underflows, which is when Text to Speech synthesis can't keep up with the phone integration streaming rate and audio might skip.
RTP network warnings, such as high packet loss or high average jitter, if RTCP is enabled.

The following example shows the structure of the warnings_and_errors object:

  "warnings_and_errors": [
    {
      "message": "CWSMR0032W: A Watson Speech to Text final utterance has a confidence score of 0.1, which does not meet the confidence score threshold of 0.2. The utterance will be ignored.",
      "id": "CWSMR0032W"
    },
    {
      "message": "CWSMR0031W: The synthesis stream from the Watson Text-to-Speech service can't keep up with the playback rate to the caller, so audio might skip. transaction ID=a1b2c3d4e5",
      "id": "CWSMR0031W"
    }
  ]

The object for each warning contains the following properties.

Properties of the warnings_and_errors object
Property	Type	Description
`message`	String	Text of the warning message.
`id`	String	Unique message identifier.

`max_response_milliseconds`

The max_response_milliseconds object contains the following properties.

Properties of the max_response_milliseconds object
Property	Type	Description
`assistant`	Number	Maximum round-trip latency (in milliseconds), calculated from all watsonx Assistant requests related to the call.
`text_to_speech`	Number	Maximum time (in milliseconds) between when a text utterance is sent to the Text to Speech service and when the phone integration receives the first packet of synthesized audio. This value is calculated from all Text to Speech requests related to the call.
`speech_to_text`	Number	Maximum latency (in milliseconds) between when silence is detected in the caller's speech and when a final result from the Speech to Text service is received. This value is calculated from all Speech to Text recognition results related to the call.

`realtime_transport_network_summary`

When RTCP is enabled, the realtime_transport_network_summary object provides statistics for the inbound stream in the inbound_stream object and statistics for the outbound stream in the outbound_stream object.

The following example shows the structure of the realtime_transport_network_summary object.

"realtime_transport_network_summary": {
  "inbound_stream": {
    "maximum_jitter": 5,
    "average_jitter": 1,
    "packets_lost": 0,
    "packets_transmitted": 1000,
    "canonical_name": "user@example.com",
    "tool_name": "User SIP Phone"
   },
  "outbound_stream": {
    "maximum_jitter": 5,
    "average_jitter": 1,
    "packets_lost": 0,
    "packets_transmitted": 2000,
    "canonical_name": "voice.gateway@127.0.0.1",
    "tool_name": "IBM Voice Gateway/1.0.0.5"
   }
}

The object for each stream contains the following properties.

Properties of the realtime_transport_network_summary object
Properties	Type	Description
`maximum_jitter`	Number	Maximum jitter during the call.
`average_jitter`	Number	Average jitter calculated over the duration of the call.
`packets_lost`	Number	An estimate of the number of packets that were lost during the call.
`packets_transmitted`	Number	Estimate of the total number of packets that were transmitted during the call.
`canonical_name`	String	Unique identifier for the sender of the stream, typically in `@` format.
`tool_name`	String	Name of the application or tool where the stream originated. For the phone integration, the default is `IBM Voice Gateway/` .