I received an internal error. What should I do?

When working with Load Balancer for VPC, you might receive an internal error that prevents an operation from completing successfully. This error is typically caused by a temporary issue within the service and is not related to your configuration.

You receive the following error message when attempting to create, update, or delete a load balancer or related resource:

Operation Failed. An internal error has occurred.

This error occurs due to an unexpected internal condition within the Load Balancer for VPC service. In general:

• The error is not caused by invalid user input or misconfiguration.
• The issue is usually temporary.
• The operation fails before the resource action is completed.

Wait a few minutes, then retry the request. In many cases, the error resolves without further action.

If you are attempting to create an HTTPS listener with a public certificate that is stored in IBM Cloud Secrets Manager, see this topic to troubleshooting your configuration.

If the error persists after multiple attempts, contact IBM Support and create a support case.