IBM Cloud Docs
Getting help and support for VMware Solutions

Getting help and support for VMware Solutions

End of Marketing: As of 31 October 2025, new deployments of VMware Solutions offerings are no longer available for new customers. Existing customers can still use and expand their active VMware® workloads on IBM Cloud®. For more information, see End of Marketing for VMware on IBM Cloud.

If you experience an issue or have questions when using VMware Solutions, you can use the following resources before you open a support case.

  • Ask a question in the AI assistant from the console.
  • Review the FAQ in the product documentation.
  • Review the troubleshooting documentation to troubleshoot and resolve common issues.
  • Check the status of the IBM Cloud platform and resources by going to the Status page.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.

Procedure to create a case for VMware Solutions

  1. Go to the IBM Cloud Support Center.
  2. Log in with your IBMid account.
  3. Select All Products and type VMware Solutions where prompted for the product name, then click VMware Solutions.
  4. Review the various solutions offered. If you do not see an answer to your problem, click Create a case in the Contact Support section.
  5. Continue with the steps in Creating a support case.