---
name: vmwaresolutions-trbl_timeout_vc_console
title: Why did I time out while I was connecting to the vSphere Web Client?
description: As of 17 July 2025, new automated installations of Red Hat® OpenShift® for VMware® are no longer available for new or existing deployments of VMware Cloud Foundation for Classic - Automated instances. You can still use or delete your existing Red Hat OpenShift for VMware automated installations until 16 July 2026. The service will no longer be available from 17 July 2026.
last-updated: 2025-10-24
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/vmwaresolutions?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Why did I time out while I was connecting to the vSphere Web Client?
{: #trbl_timeout_vc_console}
{: troubleshoot}
{: support}

As of 17 July 2025, new automated installations of Red Hat® OpenShift® for VMware® are no longer available for new or existing deployments of VMware Cloud Foundation for Classic - Automated instances. You can still use or delete your existing Red Hat OpenShift for VMware automated installations until 16 July 2026. The service will no longer be available from 17 July 2026.
{: deprecated}

When you try to connect to the VMware vSphere® Web Client, you might get the following timeout error:
{: tsSymptoms}

> The server at *IP_address* is taking too long to respond.

To investigate and fix the problem, complete the following steps:
{: tsResolve}

1. Ensure that you completed the steps from the tooltip that gets displayed when you hover over the **vCenter console**. For
   your convenience, these steps are also listed as follows:
   1. [Create a VPN password](https://cloud.ibm.com/docs/iaas-vpn?topic=iaas-vpn-getting-started&format=markdown#set-vpn-password).
   2. [Log in to the data center VPN](https://cloud.ibm.com/docs/iaas-vpn?topic=iaas-vpn-getting-started&format=markdown#login-to-the-vpn) by using the IBM Cloud® infrastructure VPN credentials.
   3. Add the IP address and the hostname mapping of the VMware vCenter Server® into the `hosts` file on your local computer. Use the following format:

      ```javascript
      IP_Address              Host_Name
      ```

2. Take note of the IP address that is displayed because you need it in one of the next steps.
3. Ensure that you have access to the IBM Cloud infrastructure VPN. Complete the following steps on the IBM Cloud infrastructure customer portal:
   1. Click **Account > VPN Access**.
   2. Click the **SSL link** in the **VPN Access** column.
   3. On the **VPN Access for username** page, set the **Subnet Access** option to **Manual**.
   4. On the same page, locate the subnet for the IP address and hostname pair. For more information, see **Step 2**.

      For example, if the IP address for your instance is `xx.yyy.zz.15` and the IP address for vCenter is `xx.yyy.zz.10`, you must grant access for the subnet `xx.yyy.zz.0/26`.

   5. Select the **Grant Access** checkbox for that subnet and click **Save**.