IBM Cloud Docs
Getting help and support for VCF as a Service

Getting help and support for VCF as a Service

If you experience an issue or have questions when using IBM Cloud® for VMware Cloud Foundation as a Service, you can use the following resources before you open a support case.

  • Review the FAQs in the product documentation.
  • Check the status of the IBM Cloud platform and resources by going to the Status page.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.

Procedure to create a case for VCF as a Service

  1. Go to the IBM Cloud Support Center.
  2. Log in with your IBMid account.
  3. Select All Products and type VMware Cloud Foundation as a Service where prompted for the product name, then click IBM Cloud for VMware Cloud Foundation as a Service.
  4. Review the various solutions offered. If you do not see an answer to your problem, click Create a case.
  5. On the New support case page, provide the following information:
    1. Enter a subject for your issue.
    2. Describe your issue in detail, such as the error messages, steps to re-create, and the URL that you are accessing.
    3. Under Add attachments, upload screen captures of the issue.
    4. If you want to be notified of updates on the issue, select the Email me updates about this case checkbox.
  6. Click Submit.