---
name: vmware-service-support
title: Getting help and support for VCF as a Service
description: If you experience an issue or have questions when using IBM Cloud for VMware Cloud Foundation as a Service, you can use the following resources before you open a support case.
last-updated: 2026-04-13
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/vmware-service?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support for VCF as a Service
{: #support}

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If you experience an issue or have questions when using IBM Cloud for VMware Cloud Foundation as a Service, you can use the following resources before you open a support case.
{: shortdesc}

* Ask a question in the [AI assistant](https://cloud.ibm.com/docs/overview?topic=overview-ask-ai-assistant&format=markdown) from the console.
* Review the [FAQ](https://cloud.ibm.com/docs?tab=faqs&tags=get-support%2Cbilling-usage%2Caccount%2Csell&faqtags=vmwaresolutions%2Cvmware-service) in the product documentation.
* Check the status of the IBM Cloud platform and resources by going to the [Status page](https://cloud.ibm.com/status){: external}.

If you still can't resolve the problem, you can open a support case. For more information, see [Creating support cases](https://cloud.ibm.com/docs/support?topic=support-open-case&interface=ui&format=markdown). And, if you're looking to provide feedback, see [Submitting feedback](https://cloud.ibm.com/docs/overview?topic=overview-feedback&format=markdown).

## Procedure to create a case for VCF as a Service
{: #support-procedure}

1. Go to the [IBM Cloud Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter){: external}.
2. Log in with your **IBMid** account.
3. Select **All Products** and type **VMware Cloud Foundation as a Service** where prompted for the product name, then click **IBM Cloud for VMware Cloud Foundation as a Service**.
4. Review the various solutions offered. If you do not see an answer to your problem, click **Create a case**.
5. On the **New support case** page, provide the following information:
   1. Enter a subject for your issue.
   2. Describe your issue in detail, such as the error messages, steps to re-create, and the URL that you are accessing.
   3. Under **Add attachments**, upload screen captures of the issue.
   4. If you want to be notified of updates for the issue, select the **Email me updates about this case** checkbox.
6. Click **Submit**.