Managing a device in snapshot view
From the device list, you can view a limited amount of information, or snapshot, for one or more devices. You can perform multiple actions on a device in snapshot view. The actions include viewing the username and password for the device, adding tags, and viewing tickets.
Before you begin
First, go to the device menu and make sure that you have the correct account permissions to complete the tasks.
- Go to your console's device menu. For more information, see Navigating to devices.
- Make sure that you have any necessary account permissions and device access. Only the account owner, or a user with the Manage Users classic infrastructure permission, can adjust the permissions.
For more information about permissions, see Managing device access.
Managing a device in snapshot view
- From the Devices menu, select Device List.
- Click the arrow next to the device that you want to expand into the snapshot view.
- Determine what you want to do with the device.
| If you want to... | Then,... |
|---|---|
| View the username and password for the device | Select the Show Password checkbox. |
| Enter tags to be associated with a device | Enter each tag for the device in the Tags field, which is separated by a comma. |
| View a recent case associated with a device | Click the case number that you want redirected to the details of the case. |
| Add a case for a device | Click Add a case for this device to be redirected to the Add a Case page. For more information about getting support, see Getting support. |