Information security

IBM® is committed to providing our clients and partners with innovative data privacy, security, and governance solutions.

Clients are responsible for ensuring their own compliance with various laws and regulations, including the European Union General Data Protection Regulation. Clients are solely responsible for obtaining advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulations that might affect the clients’ business and any actions the clients might need to take to comply with such laws and regulations.

The products, services, and other capabilities described herein are not suitable for all client situations and might have restricted availability. IBM does not provide legal, accounting or auditing advice or represent or warrant that its services or products will ensure that clients are in compliance with any law or regulation.

If you need to request GDPR support for IBM Cloud® Watson resources that are created

In the European Union (EU), see Requesting support for IBM Cloud Watson resources created in the European Union.
Outside of the EU, see Requesting support for resources outside the European Union.

Health Insurance Portability and Accountability Act (HIPAA)

IBM Cloud

US Health Insurance Portability and Accountability Act (HIPAA) support is available for Premium plans that are hosted in the Washington, DC, (us-east) and Dallas (us-south) locations. For more information, see Enabling HIPAA support for your account.

Do not include personal health information (PHI) in data that is to be added to custom models. Be sure to remove any PHI from data that you use for custom models.

The IBM Watson® Text to Speech service enables you to delete all data that is associated with speech synthesis requests and with custom models. To delete data, you must do the following:

Use the X-Watson-Metadata header to associate a customer ID with data that is passed by a request to the service; see Specifying a customer ID.
Use the DELETE /v1/user_data method to delete all data that is associated with a specified customer ID; see Deleting data.

By default, no customer ID is associated with data.

Experimental and beta features are not intended for use with a production environment and therefore are not guaranteed to function as expected when labeling and deleting data. Experimental and beta features should not be used when implementing a solution that requires the labeling and deletion of data.

Specifying a customer ID

To associate a customer ID with data, include the X-Watson-Metadata header with the request that passes the information. You pass the string customer_id={id} as the argument of the header. The following example associates the customer ID my_customer_ID with the data passed with a POST /v1/synthesize request:

IBM Cloud

curl -X POST -u "apikey:{apikey}" \
--header "X-Watson-Metadata: customer_id=my_customer_ID" \
--header "Content-Type: application/json" \
--header "Accept: audio/wav" \
--data "{\"text\":\"hello world\"}" \
--output hello_world.wav \
"{url}/v1/synthesize"

IBM Cloud Pak for Data

curl -X POST \
--header "Authorization: Bearer {token}"\
--header "X-Watson-Metadata: customer_id=my_customer_ID" \
--header "Content-Type: application/json" \
--header "Accept: audio/wav" \
--data "{\"text\":\"hello world\"}" \
--output hello_world.wav \
"{url}/v1/synthesize"

A customer ID can include any characters except for the ; (semicolon) and = (equals sign). Specify a random or generic string for the customer ID; do not specify a personally identifiable string, such as an email address or Twitter ID. You can specify different customer IDs with different requests. A customer ID that you specify is associated with the instance of the service whose credentials are used with the request; only credentials for that instance of the service can delete data associated with the ID.

Use the X-Watson-Metadata header with the following methods:

With HTTP requests:
- POST /v1/synthesize
- GET /v1/synthesize
The customer ID is associated with data that is sent with the request.
With WebSocket requests:
- /v1/synthesize
You specify the customer ID with the x-watson-metadata query parameter to associate the ID with data that is sent with the request. You must URL-encode the argument to the query parameter, for example, customer_id%3dmy_customer_ID.
With requests to add custom words to custom models:
- POST /v1/customizations/{customization_id}
- POST /v1/customizations/{customization_id}/words
- PUT /v1/customizations/{customization_id}/words/{word}
The customer ID is associated with the custom words that are added or updated by the request.

Deleting data

To delete all data that is associated with a customer ID, use the DELETE /v1/user_data method. You pass the string customer_id={id} as a query parameter with the request. The following example deletes all data for the customer ID my_customer_ID:

IBM Cloud

curl -X DELETE -u "apikey:{apikey}" \
"{url}/v1/user_data?customer_id=my_customer_ID"

IBM Cloud Pak for Data

curl -X DELETE \
--header "Authorization: Bearer {token}" \
"{url}/v1/user_data?customer_id=my_customer_ID"

The /v1/user_data method deletes all data that is associated with the specified customer ID, regardless of the method by which the information was added. The method has no effect if no data is associated with the customer ID. You must issue the request with credentials for the same instance of the service that was used to associate the customer ID with the data.

Information security

European Union General Data Protection Regulation (GDPR)

Health Insurance Portability and Accountability Act (HIPAA)

Labeling and deleting data in the Text to Speech service

Specifying a customer ID

Deleting data

Deletion of all data for a Text to Speech service instance