Troubleshooting technical support case creation in IBM Cloud

Learn how to resolve issues creating technical support cases in IBM Cloud, including account type requirements and upgrading your support plan.

You can create cases that are related to access management, accounts, and billing and usage only.

Technical cases can be created only by accounts with Advanced and Premium support. If you have a Basic or Lite account, you must upgrade your account to create a technical support case.

To update your support plan, go to IBM Cloud support, and click Contact us. From there, you can communicate with an expert through chat, phone, or email.