---
name: support-ts_create-case
title: Troubleshooting technical support case creation in IBM Cloud
description: Learn how to resolve issues creating technical support cases in IBM Cloud, including account type requirements and upgrading your support plan.
last-updated: 2026-05-19
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/support?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Troubleshooting technical support case creation in IBM Cloud
{: #ts_tech-support-case}
{: troubleshoot}

Learn how to resolve issues creating technical support cases in IBM Cloud, including account type requirements and upgrading your support plan.
{: shortdesc}

You can create cases that are related to access management, accounts, and billing and usage only.
{: tsSymptoms}

Technical cases can be created only by accounts with Advanced and Premium support. If you have a Basic or Lite account, you must upgrade your account to create a technical support case.
{: tsCauses}

To update your support plan, go to [IBM Cloud support](https://www.ibm.com/products/cloud/support){: external}, and click **Contact us**. From there, you can communicate with an expert through chat, phone, or email.
{: tsResolve}