> ## Documentation Index
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting support

Get the help you need with IBM Cloud support. Learn about support plans, create and manage support cases, monitor notifications, view platform status, and report security vulnerabilities. Access comprehensive resources to resolve issues quickly and efficiently.

## Get started

- [Getting help with IBM Cloud: Using the Support Center](https://cloud.ibm.com/docs/support?topic=support-using-avatar&format=markdown)
- [Comparing IBM Cloud support plans: Basic, Advanced, and Premium plan options](https://cloud.ibm.com/docs/support?topic=support-support-plans&format=markdown)
- [Best practices for monitoring IBM Cloud status and maintenance](https://cloud.ibm.com/docs/support?topic=support-best-practices&format=markdown)

## How to

- Working with support cases
   - [Creating support cases in IBM Cloud](https://cloud.ibm.com/docs/support?topic=support-open-case&format=markdown)
   - [Managing your IBM Cloud support cases effectively](https://cloud.ibm.com/docs/support?topic=support-managing-support-cases&format=markdown)
   - [Managing access to IBM Cloud support cases](https://cloud.ibm.com/docs/support?topic=support-access-cases&format=markdown)
   - [Understanding case severity and initial response times for IBM Cloud support](https://cloud.ibm.com/docs/support?topic=support-support-case-severity&format=markdown)
- Managing notifications
   - [Accessing IBM Cloud notifications in the console](https://cloud.ibm.com/docs/support?topic=support-viewing-notifications&format=markdown)
   - [Configuring spending notifications in IBM Cloud](https://cloud.ibm.com/docs/support?topic=support-spending&format=markdown)
   - [Configuring email preferences for IBM Cloud notifications](https://cloud.ibm.com/docs/support?topic=support-email-prefs&format=markdown)
   - [Managing notifications with IBM Cloud distribution lists](https://cloud.ibm.com/docs/support?topic=support-add-users-distribution-list&format=markdown)
   - [Allowlisting webhook IP addresses for secure server access](https://cloud.ibm.com/docs/support?topic=support-webhook-ips&format=markdown)
- Viewing status and incidents
   - [Checking IBM Cloud status and notifications](https://cloud.ibm.com/docs/support?topic=support-viewing-status&format=markdown)
- [Tracking your IBM Cloud support costs and subscriptions](https://cloud.ibm.com/docs/support?topic=support-support&format=markdown)
- [Reporting security vulnerabilities in IBM Cloud](https://cloud.ibm.com/docs/support?topic=support-report-security-vulnerability&format=markdown)

## Reference

- API reference
   - [Case Management](https://{DomainName}/docs/apis/support-center/case-management-v2)
- [Understanding Customer Incident Reports in IBM Cloud](https://cloud.ibm.com/docs/support?topic=support-cir&format=markdown)
- [Migrating to modern IBM Cloud data centers](https://cloud.ibm.com/docs/support?topic=support-dc-closure&format=markdown)
- [Resolving IBM Cloud error messages and troubleshooting issues](https://cloud.ibm.com/docs/support?topic=support-bxn-error-messages&format=markdown)

## Help

- [Getting help and support for issues in IBM Cloud](https://cloud.ibm.com/docs/support?topic=support-help-and-support&format=markdown)
- [FAQs for IBM Cloud support](https://cloud.ibm.com/docs/support?topic=support-get-supportfaq&format=markdown)
- Troubleshooting
   - [Troubleshooting technical support case creation in IBM Cloud](https://cloud.ibm.com/docs/support?topic=support-ts_tech-support-case&format=markdown)
   - [Troubleshooting help in the IBM Cloud Support Center for your services](https://cloud.ibm.com/docs/support?topic=support-supportcenter-service&format=markdown)
   - [Troubleshooting IBM Cloud support case creation and editing issues](https://cloud.ibm.com/docs/support?topic=support-ts-edit-case&format=markdown)
   - [Troubleshooting missing cases after SoftLayer to IBM Cloud migration](https://cloud.ibm.com/docs/support?topic=support-ts_viewarchivedcase&format=markdown)
   - [Troubleshooting case visibility in IBM Cloud account](https://cloud.ibm.com/docs/support?topic=support-ts_viewcasedetails&format=markdown)