创建支持案例

完成以下步骤创建支持案例：

作为经典基础架构用户，您可能熟悉支持凭单。 在 IBM Cloud 中，支持票据现在称为支持案例。

1. 从 "IBM Cloud控制台菜单栏，点击 "帮助图标 '> '支持中心。

2. 从“联系支持”部分单击“创建案例”。

3. 选择问题类别。

4. 选择与您的问题关系最密切的主题和相关子主题，然后单击下一步。

5. 填写必填字段。

   为确保安全，请勿在案例回复中包含任何个人信息、敏感数据或设备或服务凭据。 例如，不要包含密码、API 密钥、机密或信用卡信息。

6. Optional:

   • 附加文件和资源，以提供有关您遇到的问题的更多详细信息。
   • 如果您想让您账户中的用户了解案件的最新情况，请使用联系人观察列表添加他们。 有关为用户分配账户访问权限的更多信息，请参阅 将用户添加到案件管理访问组。
   • 选择“向我发送有关此案例更新的电子邮件”以接收支持案例通知。

7. 单击下一步，查看案件摘要，然后单击提交案件。 在收到案件的电子邮件验证后，请按照说明就问题进行进一步沟通。

创建支持案例后，您可以在 "管理案例 "页面 上查看其进展情况。

IBM 支持案例也可以在云控制台和 IBM 支持门户中打开。 这些案例只能在 IBM 支持门户中进行管理，访问权限也在 IBM 支持门户中进行控制。 有关访问权限的更多信息，请参阅 管理您的支持帐户访问权限。

使用 API 创建支持案例

如以下请求示例所示，您可以通过调用案例管理 API 以编程方式打开支持案例。 有关 API 的更多信息，请参阅 案例管理。

curl --location --request POST 'support-center.cloud.ibm.com/case-management/v1/cases' --header 'Content-Type: application/json' --header 'Content-Type: text/plain' --data-raw '{ "type": "technical",
  "subject": "Case subject",
  "description": "Case description",
  "severity":4,
   "offering": {
    "name": "Cloud Object Storage",
    "type": {
      "group": "crn_service_name",
      "key": "cloud-object-storage",
      "kind": "service",
      "id": "dff97f5c-bc5e-4455-b470-411c3edbe49c"
    }
  },
  "resources": [
    {
      "crn": "crn:v1:staging:public:cloud-object-storage:global:a/2dded3de4a4d4a098ebd0998be5cc845:723a59c4-9338-43fe-9dc4-e4a87cc78c8e::",
      "note": "Resource note"
    }
  ]
}'

OfferingType offeringType = new OfferingType.Builder()
  .group(OfferingType.Group.CRN_SERVICE_NAME)
  .key("cloud-object-storage")
  .build();
Offering offeringPayload = new Offering.Builder()
  .name("Cloud Object Storage")
  .type(offeringType)
  .build();
CreateCaseOptions createCaseOptions = new CreateCaseOptions.Builder()
  .type("technical")
  .subject("Example technical case")
  .description("This is an example case description. This is where the problem would be described.")
  .offering(offeringPayload)
  .severity(4)
  .build();

Response<Case> response = service.createCase(createCaseOptions).execute();
Case xCase = response.getResult();

System.out.println(xCase);

const offeringType = {
  group: 'crn_service_name',
  key: 'cloud-object-storage',
};

const offeringPayload = {
  name: 'Cloud Object Storage',
  type: offeringType,
};

const params = {
  type: 'technical',
  subject: 'Example technical case',
  description: 'This is an example case description. This is where the problem would be described.',
  offering: offeringPayload,
  severity: 4,
};

caseManagementService.createCase(params)
  .then(res => {
    caseNumber = res.result.number
    console.log(JSON.stringify(res.result, null, 2));
  })
  .catch(err => {
    console.warn(err)
  });

offering_type = OfferingType(
  group='crn_service_name',
  key='cloud-object-storage'
)
offering_payload = Offering(
  name='Cloud Object Storage',
  type=offering_type
)

case = case_management_service.create_case(
  type='technical',
  subject='Example technical case',
  description='This is an example case description. This is where the problem would be described.',
  offering=offering_payload,
  severity=4,
).get_result()

print(json.dumps(case, indent=2))

offeringType, _ := caseManagementService.NewOfferingType(
  casemanagementv1.OfferingTypeGroupCRNServiceNameConst,
  "cloud-object-storage",
)
offeringPayload, _ := caseManagementService.NewOffering(
  "Cloud Object Storage",
  offeringType,
)

createCaseOptions := caseManagementService.NewCreateCaseOptions(
  "technical",
  "Example technical case",
  "This is an example case description. This is where the problem would be described.",
)
createCaseOptions.SetSeverity(4)
createCaseOptions.SetOffering(offeringPayload)

caseVar, response, err := caseManagementService.CreateCase(createCaseOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(caseVar, "", "  ")
fmt.Println(string(b))

curl -X PUT '/case-management/v1/cases/{case_number}/resources' -H 'Authorization: TOKEN' -d '{
  "crn": "296878",
  "note": "This resource does not work"
}'

AddResourceOptions addResourceOptions = new AddResourceOptions.Builder()
  .caseNumber(caseNumber)
  .crn(resourceCrn)
  .note("This resource is the service that is having the problem.")
  .build();

Response<Resource> response = service.addResource(addResourceOptions).execute();
Resource resource = response.getResult();

System.out.println(resource);

const params = {
  caseNumber: caseNumber,
  crn: resourceCrn,
  note: 'This resource is the service that is having the problem.',
};

caseManagementService.addResource(params)
  .then(res => {
    console.log(JSON.stringify(res.result, null, 2));
  })
  .catch(err => {
    console.warn(err)
  });

resource = case_management_service.add_resource(
  case_number=case_number,
  crn=resource_crn,
  note='This resource is the service that is having the problem.',
).get_result()

print(json.dumps(resource, indent=2))

addResourceOptions := caseManagementService.NewAddResourceOptions(
  caseNumber,
)
addResourceOptions.SetCRN(resourceCRN)
addResourceOptions.SetNote("This resource is the service that is having the problem.")

resource, response, err := caseManagementService.AddResource(addResourceOptions)
if err != nil {
  panic(err)
}
b, _ := json.MarshalIndent(resource, "", "  ")
fmt.Println(string(b))