Getting help and support for IBM Verify
If you experience an issue or have questions when using IBM Verify, you can use the following resources before you open a support case.
-
Review the troubleshooting documentation to troubleshoot and resolve common issues.
- Google Application Configuration Troubleshooting
- IBM Security Verify Bridge for Directory Sync Troubleshooting
- LDAP SDI Dispatcher Installation and Configuration Troubleshooting
- MaaS360 Troubleshooting
- Microsoft Active Directory Troubleshooting
- Microsoft Active Directory Adapter Troubleshooting
- Oracle SDI Dispatcher Installation and Configuration Troubleshooting
-
Review the informational, warning, and error messages that are associated with IBM Verify.
-
Check the status of IBM Verify by going to the Status page.
If you still can't resolve the problem, you can Open a Support Case.
Providing support case details
To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable.