Getting help and support
If you experience an issue or have questions when using Security groups, you can use the following resources before you open a support case.
- Ask a question in the AI assistant from the console or the IBM Cloud CLI.
- Check the status of the IBM Cloud platform and resources by going to the Status page.
- Review Stack Overflow to see whether other users ran into the same problem. If you're using the forum to ask a question, tag
your question with
ibm-cloudandnetwork-security-groupsso that it is seen by the IBM Cloud development teams.
If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And if you're looking to provide feedback, see Submitting feedback.
Providing support case details for Transit Gateway
To ensure that the support team has all of the details for investigating your issue to provide a timely resolution, you must provide detailed information about your issue. Provide the following details in your support case for issues with ecurity groups for IBM Cloud® Virtual Servers:
- Your security group name.
- A summary of the rules associated with the security group.