---
name: schematics-ts_index
title: Getting help and support
description: If you have problems or questions about IBM Cloud Schematics, you can get help by joining the Schematics community in Slack, asking questions through a forum, or opening an IBM Cloud® support case.
last-updated: 2026-04-23
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/schematics?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support
{: #schematics-help}
{: help}
{: support}

If you have problems or questions about IBM Cloud Schematics, you can get help by joining the Schematics community in Slack, asking questions through a forum, or opening an IBM Cloud® support case.
{: shortdesc}

* Review the [FAQs](https://cloud.ibm.com/docs/schematics?topic=schematics-workspaces-faq&format=markdown) in the product documentation.
* Review the [troubleshooting](https://cloud.ibm.com/docs/schematics?topic=schematics-wks-create-api&format=markdown) documentation to troubleshoot and resolve common issues.
* Post your question on [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud-infrastructure){: external} and tag your question with `ibm-cloud-schematics`.
* Get help from the open source community by searching in the internet or by asking questions in forums, and on websites that support these tools.
* You can also contact IBM® support by opening a case. To learn about opening an IBM support case, or about support levels and case severities, see [Contacting support](https://cloud.ibm.com/docs/support?topic=support-using-avatar&format=markdown){: external}.

## Providing support case details
{: #support-case-details}

To ensure that the support team can start investigating your case to provide a timely resolution, you must include detailed information along with steps to re-create the issue, if applicable. Review the following types of information to include in your support case for issues with IBM Cloud® Schematics.

* Name of the targeted region. See [Regions for IBM Cloud® Schematics](https://cloud.ibm.com/docs/schematics?topic=schematics-multi-region-deployment&format=markdown#single-region).
* Name of your [Workspace](https://cloud.ibm.com/docs/schematics?topic=schematics-sch-display-wks&interface=ui&format=markdown), [Agents](https://cloud.ibm.com/docs/schematics?topic=schematics-display-agentb1-overview&interface=ui&format=markdown). See [Working with Schematics jobs](https://cloud.ibm.com/docs/schematics?topic=schematics-job-queue-process&format=markdown), and [Managing jobs](https://cloud.ibm.com/docs/schematics?topic=schematics-interrupt-job&interface=ui&format=markdown).