---
name: satellite-ts-connector-delete-apikey
title: Why can't I see Connector logs?
description: Resolve issues viewing Satellite Connector logs when your API key has been deleted while the agent is running.
last-updated: 2026-08-17
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/satellite?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Why can't I see Connector logs?
{: #ts-connector-delete-apikey}

Resolve issues viewing Satellite Connector logs when your API key has been deleted while the agent is running.
{: shortdesc}


When you view logs for your Connector agents, you find an error similar to the following example.
{: tsSymptoms}

```sh
Failed to get configuration from API /v1/connectors/U2F0ZWxsaXRlQ29ubmVjdG9yOiJjaTExMGxpdzFwazluMGdybXUyMCI, region us-east, code: 401. IAM Error: "status code: 400. Provided API key could not be found.", API Error: "null"
```
{: screen}

If your API key is deleted while a Connector agent is running, the change is detected by the Connector agent after about 45 minutes. Without a valid API key, the Connector agent closes the tunnel. As a result, any application that uses an endpoint receives a communication error.
{: tsCauses}

Update your API key and restart the Connector agent before you use the tunnel or endpoints again.
{: tsResolve}