---
name: overview-slas
title: Understanding IBM Cloud service level agreements and availability targets
description: Learn about IBM Cloud® service level agreements (SLAs), availability targets, and service credits for cloud services that fail to meet stated availability, ensuring high uptime guarantee.
last-updated: 2026-06-02
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/overview?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Understanding IBM Cloud service level agreements and availability targets
{: #slas}

Learn about IBM Cloud® service level agreements (SLAs), availability targets, and service credits for cloud services that fail to meet stated availability, ensuring high uptime guarantee.
{: shortdesc}

IBM Cloud® aims to deliver the highest levels of availability and offers a service level agreement (SLA), which provides credits against service charges should a service fail to meet its stated availability target. For more information, see [IBM Cloud Service Level Agreements](https://www.ibm.com/support/customer/csol/terms/?id=i126-9268&lc=en#detail-document){: external}.