What if my OpenShift Data Foundation issue is still unresolved?

If your ODF issue is still unresolved or is not addressed in the troubleshooting steps, contact ODF support by raising a case in the Red Hat customer portal.

1. Access the Red Hat Customer Portal and sign in with your support credentials.

2. Find the Troubleshoot a product issue section and select Red Hat OpenShift Data Foundation.

3. Select the version of your ODF instance.

4. Click Continue.

5. Use the Red Hat must-gather tool to collect data about your cluster in a compressed file. For more information, see Gathering data about your cluster.

   oc adm must-gather --image=registry.redhat.io/ocs4/ocs-must-gather-rhel8:latest --dest-dir=ocs_mustgather
   

6. Follow the prompts to describe the issue you have. Attach the file with the must-gather data you collected earlier.

7. Click Open a case to submit your issue.