Requesting access to allowlisted features

Request access to allowlisted features by opening a support case. In the case details, provide information about the feature that you are requesting and your use case.

The steps to open a support case differ depending on your support tier. Check your support tier in the Account settings page before you begin.

Standard, Advanced, or Premium support accounts

  1. Get your full account ID from the Account settings page.

  2. Create a Support case.

  3. On the Category tab, select Account.

  4. On the Topic tab, select the Other subtopic and click Next.

  5. On the Details tab, in the Subject field, enter Allowlist request for FEATURE for account ACCOUNT_ID and replace FEATURE with the name of the feature and ACCOUNT_ID with your full account ID.

  6. In the Description field, include details about the feature that you want access to.

  7. Click Next and review your support case.

  8. Click Submit case.

  9. After support processes the case, you receive a notification that your account is updated.

Basic support accounts

Basic support accounts are limited in the types of support cases that can be created. The Account category is not available. Use the Report-an-Issue option instead.

  1. Get your full account ID from the Account settings page.

  2. Create a Support case.

  3. On the Category tab, select Technical issue.

  4. On the Topic tab, select Report-an-Issue::IKS Quota Increase and click Next.

  5. On the Details tab, in the Subject field, enter Allowlist request for FEATURE for account ACCOUNT_ID and replace FEATURE with the name of the feature and ACCOUNT_ID with your full account ID.

  6. In the Description field, include details about the feature that you want access to.

  7. Click Next and review your support case.

  8. Click Submit case.

  9. After support processes the case, you receive a notification that your account is updated.

Basic support is not intended for production use cases. If you require guaranteed response times and direct case routing, consider upgrading your support tier. For more information, see Upgrading your account.