---
name: openshift-ts-cluster-console-user
title: Why do I see a `Could not find user` error when I try to access the web console?
description: When you try to access the Red Hat OpenShift on IBM Cloud web console, you see an error message similar to the following example.
last-updated: 2026-04-09
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/openshift?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Why do I see a `Could not find user` error when I try to access the web console?
{: #ts-cluster-ocp-console}

When you try to access the Red Hat OpenShift on IBM Cloud web console, you see an error message similar to the following example.
{: tsSymptoms}

```sh
Could not find user.
```
{: screen}

This error occurs when you try to access the Red Hat OpenShift on IBM Cloud web console directly, such as through a URL, rather than through the IBM Cloud UI or without running the `ibmcloud oc cluster config` command. This prevents the IAM user role from synchronizing to the cluster. 
{: tsCauses}

Synchronize the IAM user information to the Red Hat OpenShift on IBM Cloud cluster. 
{: tsResolve}

Before you begin: 

[Access your Red Hat OpenShift cluster](https://cloud.ibm.com/docs/openshift?topic=openshift-access_cluster&format=markdown).

To synchronize the IAM information for the user, you have 2 options:
- Log in to your cluster from the [console](https://cloud.ibm.com/containers/cluster-management/clusters){: external}.
- Set your command line context for the cluster by running the  `ibmcloud oc cluster config --cluster CLUSTER` command.

If you use an API key for a functional ID or another user, make sure to log in as the correct user.
{: note}

After the impacted user completes the IAM synchronization, the cluster administrator can verify the user exists in the cluster by listing users with the `oc get users` command.
{: tip}