---
name: openshift-storage-portworx-support
title: Getting help and support
description: You can use the following script to collect log information from your Portworx cluster.
last-updated: 2026-08-04
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/openshift?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support
{: #storage_portworx_support}

Contact Portworx support by using one of the following methods.

- Sending an email to `support@purestorage.com`.

- Calling `+1 (866) 244-7121` or `+1 (650) 729-4088` in the United States or one of the [International numbers](https://support.everpuredata.com/r/contact-us/contact-us).

- Opening an issue in the [Portworx Service Portal](https://support.everpuredata.com/r/contact-us/contact-us){: external}. If you don't have an account, see [Request access](https://purestorage.my.site.com/customers/CustomerAccessRequest){: external}.


## Gathering logs
{: #portworx_logs}

You can use the following script to collect log information from your Portworx cluster.
{: shortdesc}


The following script collects Portworx logs from your cluster and saves them on your local machine in the `/tmp/pxlogs` directory.

Before you begin: [Access your Red Hat OpenShift cluster](https://cloud.ibm.com/docs/openshift?topic=openshift-access_cluster&format=markdown).

1. Clone the `ibmcloud-storage-utilities` repo.
    ```sh
    git clone https://github.com/IBM/ibmcloud-storage-utilities.git
    ```
    {: pre}

2. Navigate to the `px_logcollector` directory.
    ```sh
    cd ibmcloud-storage-utilities/px_utils/px_logcollector/
    ```
    {: pre}

3. Run the `px_logcollect.sh` script.
    - To collect logs from all worker nodes in your cluster, run:
        ```sh
        sudo ./px_logcollect.sh
        ```
        {: pre}

    - To collect logs from specific worker nodes only, run:
        ```sh
        sudo ./px_logcollect.sh --workers <worker-IP> <worker-IP> <worker-IP>
        ```
        {: pre}

    If you specify the `--workers` option, the log files are saved in the `/tmp/pxlogs/<worker_node_IP>` directory, with the private IP address of each worker node as the folder name. To get the private IP addresses of your worker nodes, run `oc get nodes`.

4. Review the log files locally. If you can't resolve the issue by reviewing the logs, [open a support ticket](https://cloud.ibm.com/docs/openshift?topic=openshift-get-help&format=markdown) and provide the log information that you collected.