---
name: openshift-allowlist-request
title: Requesting access to allowlisted features
description: Request access to allowlisted features by opening a support case. In the case details, provide information about the feature that you are requesting and your use case.
last-updated: 2026-09-03
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/openshift?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Requesting access to allowlisted features
{: #allowlist-request}

Request access to allowlisted features by opening a support case. In the case details, provide information about the feature that you are requesting and your use case.
{: shortdesc}

The steps to open a support case differ depending on your support tier. Check your support tier in the [Account settings page](https://cloud.ibm.com/account/settings){: external} before you begin.

## Standard, Advanced, or Premium support accounts
{: #allowlist-standard}

1. Get your full account ID from the [Account settings page](https://cloud.ibm.com/account/settings){: external}.

1. [Create a Support case](https://cloud.ibm.com/unifiedsupport/cases/form).

1. On the **Category** tab, select **Account**.

1. On the **Topic** tab, select the **Other** subtopic and click **Next**.

1. On the **Details** tab, in the **Subject** field, enter `Allowlist request for FEATURE for account ACCOUNT_ID` and replace `FEATURE` with the name of the feature and `ACCOUNT_ID` with your full account ID.

1. In the **Description** field, include details about the feature that you want access to.

1. Click **Next** and review your support case.

1. Click **Submit case**.

1. After support processes the case, you receive a notification that your account is updated.

## Basic support accounts
{: #allowlist-basic}

Basic support accounts are limited in the types of support cases that can be created. The **Account** category is not available. Use the **Report-an-Issue** option instead.

1. Get your full account ID from the [Account settings page](https://cloud.ibm.com/account/settings){: external}.

1. [Create a Support case](https://cloud.ibm.com/unifiedsupport/cases/form).

1. On the **Category** tab, select **Technical issue**.

1. On the **Topic** tab, select **Report-an-Issue::IKS Quota Increase** and click **Next**.

1. On the **Details** tab, in the **Subject** field, enter `Allowlist request for FEATURE for account ACCOUNT_ID` and replace `FEATURE` with the name of the feature and `ACCOUNT_ID` with your full account ID.

1. In the **Description** field, include details about the feature that you want access to.

1. Click **Next** and review your support case.

1. Click **Submit case**.

1. After support processes the case, you receive a notification that your account is updated.

Basic support is not intended for production use cases. If you require guaranteed response times and direct case routing, consider upgrading your support tier. For more information, see [Upgrading your account](https://cloud.ibm.com/docs/account?topic=account-upgrading-account&format=markdown).
{: note}