Understanding your responsibilities when using IBM OpenPages

Learn about the management responsibilities and terms and conditions that you have when you use IBM OpenPages® as a Service. For a high-level view of the service types in IBM Cloud and the breakdown of responsibilities between the customer and IBM for each type, see Shared responsibilities for IBM Cloud offerings.

Review the following sections for the specific responsibilities for you and for IBM when you use IBM OpenPages as a Service. For the overall terms of use, see IBM Cloud Terms and Notices.

Incident and operations management

Responsibilities for incident and operations
Task IBM Responsibilities Your Responsibilities
Incident and operations management Maintain IBM OpenPages as a Service service instances and infrastructure workloads. Maintain incident and operations management of your data.
Monitor incidents Provide notifications for planned maintenance, security bulletins, or unplanned outages. Set account preferences to receive emails about platform notifications.
Monitor the IBM Cloud status page for general announcements.
Maintain IBM Cloud high availability SLA Provide Cloud Service across hosts.
Provide replication, fail-over features, and infrastructure maintenance and updates.		 Plan for and create new instances of the service. For more information, see Provisioning your IBM OpenPages as a Service environment.
Monitor logs Publish relevant log data to their subscribing clients. IBM OpenPages as a Service provides clients with the ability to receive the logs once the client configures their instance. Logging in IBM OpenPages

Change management

Responsibilities for change management
Task IBM Responsibilities Your Responsibilities
Update the IBM OpenPages as a Service service Provide major, minor, and patch version updates for IBM OpenPages as a Service interfaces.
Document changes in the release notes.		 Keep your IBM OpenPages software up to date.
For more information, see Updating your instance of IBM OpenPages to the latest software version.

Identity and access management

Identity and access management includes tasks such as authentication, authorization, access control policies, and approving, granting, and revoking access.

Identity and access management
Task IBM responsibilities Your responsibilities
Access control of the service instance through IAM Verify the user's permissions on the service instance before allowing access. Maintain responsibility for any user access that you create for your instances.
This includes security rules, roles, users,and groups in IBM Cloud IAM and OpenPages application security.

Security and regulation compliance

Security and regulation compliance includes tasks such as security controls implementation and compliance certification.

Security and regulation compliance
Task IBM responsibilities Your responsibilities
General
  • Maintain controls commensurate to various industry compliance standards.
  • Monitor, isolate, and recover instances.
  • Monitor and report the health of instances in the various interfaces.
  • Secure cluster access through TLS (data plane in the IBM Services account).
  • Integrate IBM OpenPages with IBM Cloud Identity and Access Management (IAM).
 Set up and maintain security and regulation compliance for the IBM OpenPages instances.

Disaster recovery

Disaster recovery
Task IBM responsibilities Your responsibilities
General
  • Restore or rebuild the service instances in alternatively available regions.
  • Restore existing IBM OpenPages instances, where possible.
  • Track instance state.
  • Configure external integrations, if they exist, with a newly assigned application URL.