---
name: netezza-opening-tickets
title: Opening tickets
description: If you experience problems with NPSaaS, you can use the Support Center to create a support case. Users with a Basic, Advanced, or Premium support plan can create a technical support case by attaching a specific resource or product to ensure that the case gets to the correct support engineer faster. This allows for a more efficient and effective resolution.
last-updated: 2023-03-02
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/netezza?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

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# Opening tickets
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If you experience problems with NPSaaS, you can use the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter){: external} to create a support case. Users with a Basic, Advanced, or Premium [support plan](https://cloud.ibm.com/docs/account?topic=account-support-plans&format=markdown) can create a technical support case by attaching a specific resource or product to ensure that the case gets to the correct support engineer faster. This allows for a more efficient and effective resolution.
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By default, account users don't have access to create, update, search, or view cases. The account owner must provide users access by assigning an Identity and Access Management (IAM) access policy. For more information, see [Managing access to support cases](https://cloud.ibm.com/docs/account?topic=account-access-cases&format=markdown).
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## Creating a support case
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Complete the following steps to create a support case:

1. Go to **Help > Support Center**.
1. Click **Create a case** under **Contact Support** section.
1. In the `Category` tab, select the category based on your issue.
1. Provide the necessary information and click **Next**.
1. In the `Topic` tab, select the topic and sub-topic and click **Next**.
1. In the `Details` tab, provide the necessary information and click **Next**.
1. Review the case in `Review` tab and click **Submit case**.

   To maintain security, do not include any personal information, sensitive data, or device or service credentials in case responses. For example, don't include passwords, API keys, secrets, or credit card information.
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   You can also:

   - Attach files and resources to provide more details about the issue you are experiencing.
   - If you want a specific user that is associated with your account to be updated about the case, add the user by using **Contact watchlist**. For more information about assigning users access to your account, see [Adding users to your case management access group](https://cloud.ibm.com/docs/account?topic=account-access-cases&format=markdown#add-user-access-group).
   - Select **Email me updates about this case** to receive support case notifications.

1. Click **Next**.
1. Review your case summary and click **Submit case**.

   After you receive an email verification for the case that you submitted, follow the instructions that are included in the email for further communication on the issue.

   After your support case is created, you can follow its progress on the [Manage cases page](https://cloud.ibm.com/unifiedsupport/cases).
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## Supported file types for cases
{: #supported-file-types}

When you create a case, you can attach a file. The following file types are supported:

```sh
7z, ace, ams, arm, asp, bash, history, bkp, big, bmp, bz2, ca, ca-bundle, ca-crt, cabundle, cap, cer, cert, cfg, cnf, crt, csr, csv, dat, dbs, debug, dib, dmesg, dmp, doc, docx, dotx, dump, email, eml, emz, env, eps, error, evt, evtx, fragment, gif, gz, gz_aa, gz_ab, gz_ac, har, hosts, htaccess, html, iaf, ics, id, img, info, jpb, jpe, jpeg, jpg, key, lic, log, logsm lon02, lst, lzh, mai, md5, mib, mjpg, msg, mso, odp, ods, odt, oft, openssh, out, ovf, ovpn, p7b, p7s, pages, pcap, pcf, pcx, pdb, pem, pfx, pic, pix, png, ppk, ppt, pptx, psd, psp, pspimage, pub_key, rar, raw, rdp, req, rpt, rtf, sjc03-raid-2, sjc03-raid-log-1, snag, sql, ssh, stats, sth, svg, sxc, tar, targz, tbz2, tcpdump, text, tgz, tgz-aa, tgz-ab, tgz-ac, tgz-ad, tgz-ae, tgz-af, tgz-ag, tgz-ah, tgz-ai, tgz-aj, tgz-ak, tgz-ak, tgz-al, tgz-al, tgz-am, tif, tiff, tip, trace, tsv, txt, ufo, vcf, vdx, vsdx, webarchive, wml, wps, wpz, wrf, wri, xcf, xlog, xlr, xls, xis, xism, xisx, xit, xml, xpm, xps, xslic, xz, yaml, zip, zipaa, zipx, zone
```
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