IBM Cloud Docs
Getting help and support

Getting help and support

If you have problems or questions when using the IBM Cloud Monitoring service, you have several options to get help with determining the cause of the problem and finding a solution. If you're logged in, you can go directly to the Support center to review common FAQs, open a support case, or search community content.

Using the Support Center search field

You can use the Support Center search field to find answers to your questions from across the IBM Cloud documentation and Stack Overflow forum. You can also manage support cases from the Support Center. You can find links to both the Stack Overflow forum for technical questions and the developerWorks (IBM Developer Answers) forum for all other questions under the Forums section of the Support Center.

To access the Support Center, log in to the IBM Cloud console, and click Support from the menu bar.

If you have a basic, advanced, or premium support plan, you can find call-in numbers and a chat option to get help.

The Support Center is the preferred method for getting support, but if you can't log in to IBM Cloud, you can use the New support case page to submit a case.

Searching forums

You can search forums to find answers to your questions. The Stack Overflow forum, for technical questions, and the IBM Developer Answers forum, for general questions, both provide a wide variety of searchable answers to your IBM Cloud questions.

If you don't find an existing answer to a question, ask a new one.

You can access Stack Overflow and IBM Developer Answers from the Support Center, or use the following links:

  • Go to Stack Overflow to ask technical questions about the IBM Cloud Monitoring service.
  • Go to IBM Developer Answers to ask general questions about the IBM Cloud Monitoring service and about getting started instructions.

Tag your questions with ibm-cloud and monitoring.

IBM Cloud development and support teams actively monitor Stack Overflow and IBM Developer Answers, and follow the questions that are tagged with ibm-cloud. When you create a question in either forum, add the ibm-cloud tag to your question to ensure that it's seen by the IBM Cloud development and support teams.

Opening a support case

If you don't find answers to your questions, and you experience problems with IBM Cloud, you can use support cases to get help with technical, account and access, billing and invoice or sales inquiry issues.

You can create and manage a support case by using the Support Center. After you submit a support case, the support team works to investigate and resolve the issue depending on your type of support plan.