---
name: monitoring-gettinghelp
title: Getting help and support
description: If you have problems or questions when using the IBM Cloud Monitoring service, you have several options to get help with determining the cause of the problem and finding a solution. If you're logged in, you can go directly to the Support center to review common FAQ, open a support case, or search community content.
last-updated: 2025-03-03
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/monitoring?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Getting help and support
{: #gettinghelp}

If you have problems or questions when using the IBM Cloud Monitoring service, you have several options to get help with determining the cause of the problem and finding a solution. If you're logged in, you can go directly to the [Support center](https://cloud.ibm.com/unifiedsupport/supportcenter) to review common FAQ, open a support case, or search community content.
{: shortdesc}


## Using the Support Center search field
{: #using-avatar}

You can use the Support Center search field to find answers to your questions from across the IBM Cloud documentation and Stack Overflow forum. You can also manage support cases from the Support Center. You can find links to both the Stack Overflow forum for technical questions and the developerWorks (IBM Developer Answers) forum for all other questions under the Forums section of the Support Center.

To access the Support Center, log in to the IBM Cloud console, and click **Support** from the menu bar.

If you have a basic, advanced, or premium [support plan](https://cloud.ibm.com/docs/account?topic=account-support-plans&format=markdown), you can find call-in numbers and a chat option to get help.

The Support Center is the preferred method for getting support, but if you can't log in to IBM Cloud, you can use the [New support case](https://cloud.ibm.com/unifiedsupport/cases/add) page to submit a case.
{: note}

## Searching forums
{: #asking-a-question}

You can search forums to find answers to your questions. The Stack Overflow forum provides a wide variety of searchable answers to your IBM Cloud questions.

If you don't find an existing answer to a question, ask a new one.

You can access Stack Overflow from the Support Center, or use the following link:

* Go to [Stack Overflow](https://stackoverflow.com/questions/tagged/ibm-cloud){: external} to ask technical questions about the IBM Cloud Monitoring service.

Tag your questions with **ibm-cloud** and **monitoring**.
{: important}

IBM Cloud development and support teams actively monitor Stack Overflow and follow the questions that are tagged with **ibm-cloud**. When you create a question in either forum, add the **ibm-cloud** tag to your question to ensure that it's seen by the IBM Cloud development and support teams.

## Opening a support case
{: #support_case}

If you don't find answers to your questions, and you experience problems with IBM Cloud, you can use support cases to get help with technical, account and access, billing and invoice or sales inquiry issues.

You can [create](https://cloud.ibm.com/docs/account?topic=account-open-case&interface=ui&format=markdown) and [manage](https://cloud.ibm.com/docs/account?topic=account-managing-support-cases&interface=ui&format=markdown) a support case by using the [Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter){: external}. After you submit a support case, the support team works to investigate and resolve the issue depending on your type of support plan.