---
name: logs-router-shared-responsibilities
title: Understanding your responsibilities when you are using IBM Cloud Logs Routing
description: Learn about the management responsibilities and terms and conditions that you have when you use IBM® Cloud Logs Routing. For a high-level view of the service types in IBM Cloud® and the breakdown of responsibilities between the customer and IBM for each type, see Shared responsibilities for IBM Cloud offerings.
last-updated: 2026-07-23
---

> ## Documentation Index
> The table of contents for this documentation set is at https://cloud.ibm.com/docs/logs-router?format=markdown
> The index for all IBM Cloud docs is at: https://cloud.ibm.com/docs/llms.txt
> Use these files to discover more information as needed.

# Understanding your responsibilities when you are using IBM Cloud Logs Routing
{: #shared-responsibilities}

Learn about the management responsibilities and terms and conditions that you have when you use IBM® Cloud Logs Routing. For a high-level view of the service types in IBM Cloud® and the breakdown of responsibilities between the customer and IBM for each type, see [Shared responsibilities for IBM Cloud offerings](https://cloud.ibm.com/docs/overview?topic=overview-shared-responsibilities&format=markdown).
{: shortdesc}

Review the following sections for the specific responsibilities for you and for IBM when you use IBM Cloud Logs Routing. For the overall terms of use, see [IBM Cloud® Terms and Notices](https://cloud.ibm.com/docs/overview?topic=overview-terms&format=markdown).



## Incident and operations management
{: #incident-and-ops}

Incident and operations management includes tasks such as monitoring, event management, high availability, problem determination, recovery, and full state backup and recovery.

| Task  | IBM Responsibilities | Your Responsibilities |
|----------|-----------------------|--------|
| Incident and operations management | Maintain the service and infrastructure workloads. | Maintain incident and operations management of your data. |
| Monitor incidents  | Provide notifications for planned maintenance, security bulletins, or unplanned outages. | Set preferences to [receive emails about platform notifications](https://cloud.ibm.com/docs/account?topic=account-email-prefs&format=markdown).   \n  \n Monitor the [IBM Cloud status page](https://cloud.ibm.com/status?selected=announcement) for general announcements. |
| Maintain IBM Cloud high availability SLA for IBM Cloud Logs Routing   | Provide IBM Cloud Logs Routing functionality across availability zones in a Multi-Zone Region (MZR).    \n  \n Provide replication, fail-over features, and infrastructure maintenance and updates. |  |
| Monitor {{site.data.keyword.logs_routing_short}} targets  |  |  You can configure alerts in Monitoring to monitor the health and status of your targets, detect problems writing events, and send notifications to IBM Cloud Event Notifications. |
{: row-headers}
{: caption="Responsibilities for incident and operations" caption-side="bottom"}
{: summary="The first column describes the task that the customer or IBM might be responsibility for. The second column describes IBM responsibilities for that task. The third column describes your responsibilities as the customer for that task."}


## Change management
{: #change-management}


Change management includes tasks such as deployment, configuration, upgrades, patching, configuration changes, and deletion.

| Task | IBM Responsibilities | Your Responsibilities |
|----------|-----------------------|--------|
| Updates to IBM Cloud Logs Routing | Provide major, minor, and patch version updates for IBM Cloud Logs Routing interfaces.   \n  \n Document changes in the [IBM Cloud Support Center](https://cloud.ibm.com/unifiedsupport/supportcenter) |  |
{: row-headers}
{: caption="Responsibilities for change management" caption-side="bottom"}
{: summary="The first column describes the task that the customer or IBM might be responsibility for. The second column describes IBM responsibilities for that task. The third column describes your responsibilities as the customer for that task."}


## Identity and access management
{: #iam-responsibilities}

Identity and access management includes tasks such as authentication, authorization, access control policies, and approving, granting, and revoking access.

| Task | IBM Responsibilities | Your Responsibilities |
|----------|-----------------------|--------|
| Manage permissions for IBM Cloud Logs Routing | Lets you restrict access to the service.   \n  \n IBM is responsible for the security and compliance of the IBM Cloud Logs Routing service. | Restrict access to IBM Cloud Logs Routing by using Cloud IAM access policies. Define IAM policies to control which users within your account have access to manage the service and related resources in your account.    \n  \n [Learn more about controlling access through IAM](https://cloud.ibm.com/docs/logs-router?topic=logs-router-iam&format=markdown). |
{: row-headers}
{: caption="Responsibilities for identity and access management" caption-side="bottom"}
{: summary="The first column describes the task that a customer or IBM might be responsibility for. The second column describes IBM responsibilities for that task. The third column describes your responsibilities as the customer for that task."}

## Security and regulation compliance
{: #security-compliance}

Security and regulation compliance includes tasks such as security controls implementation and compliance certification.

| Task | IBM Responsibilities | Your Responsibilities |
|----------|-----------------------|--------|
| Meet security and compliance objectives  | Maintain controls that are commensurate with supported compliance standards, which might include standards such as SOC2, PCI, HIPAA, and Privacy Shield. \n  \n For more information see [Securing your data.](https://cloud.ibm.com/docs/logs-router?topic=logs-router-mng-data&format=markdown) | Set up and maintain security and regulation compliance for your apps and data.   |
{: row-headers}
{: caption="Responsibilities for security and regulation compliance" caption-side="bottom"}
{: summary="The first column describes the task that the customer or IBM might be responsibility for. The second column describes IBM responsibilities for that task. The third column describes your responsibilities as the customer for that task."}

## Disaster recovery
{: #disaster-recovery}


Disaster recovery includes tasks such as:

* Providing dependencies on disaster recovery sites
* Provisioning disaster recovery environments
* Backing up data and configuration information
* Replicating data and configuration information to the disaster recovery environment
* Failover on disaster events.

|  | IBM Responsibilities | Your Responsibilities |
|----------|-----------------------|--------|
| Restore functionality for IBM Cloud Logs Routing  | Automatically recover and restart IBM Cloud Logs Routing components after any disaster event. | [Complete the disaster recovery (DR) steps for IBM Cloud Logs Routing](https://cloud.ibm.com/docs/logs-router?topic=logs-router-logs-router-ha-dr&format=markdown). |
| Backup IBM Cloud Logs Routing components   | Daily backup of any data required to restore IBM Cloud Logs Routing to full service. | `N/A` |
{: row-headers}
{: caption="Responsibilities for disaster recovery" caption-side="bottom"}
{: summary="The first column describes the task that the customer or IBM might be responsibility for. The second column describes IBM responsibilities for that task. The third column describes your responsibilities as the customer for that task."}

Recovered and restarted service components will not reload customer log data.
{: note}